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Manager, Implementation Job Opening In Bengaluru – Now Hiring Rippling


Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance.

It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.

For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.


Take onboarding, for example.

With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.


Based in San Francisco, CA, from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.


We prioritize candidate safety.

Please be aware that all official communication will only be sent from @
addresses.

About the role


We are looking for a seasoned customer success leader to join our Implementation team.

As a first line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers and drive improvement on key metrics.

You will also coordinate cross-functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.


What you will do

  • Develop Implementation Managers through hands-on coaching and mentorship
  • Support hiring & onboarding of new Implementation Managers
  • Successfully resolve customer escalations for maximum satisfaction and positive relationships
  • Drive customer adoption of key features and best practices
  • Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
  • Track, monitor & continuously improve performance on key metrics & KPIs
  • Collaborate cross-functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journey
  • Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

What you will need

  • 5+ years of SaaS experience in professional services, implementation, or customer success
  • 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
  • Ruthless prioritization and time management
  • Boundless energy to help your team and your customers...all with a “can-do” attitude!
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Flexible to scaling and changing organizations and responsibilities


Additional Information


Rippling is an equal opportunity employer.

We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email accomodations@rippling.com


Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.


Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Manager Implementation Potential: Insight & Career Growth Guide


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Are You Looking for Manager, Implementation Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rippling adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Manager, Implementation Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager, Implementation?

Key qualifications for Manager, Implementation typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Manager, Implementation Job Success

Rippling interview tips for Manager, Implementation

Here are some tips to help you prepare for and ace your Manager, Implementation job interview:

Before the Interview:

Research: Learn about the Rippling's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your Manager, Implementation interview at Rippling, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rippling's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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