Urgent! Manager- IT Operations Job Opening In Gurugram – Now Hiring Genpact
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Inviting applications for the role of Manager- IT Operations
In this role you will be responsible for managing IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security thus document process controls, step by step procedures, key input-output information for all activities & Explore opportunities to reduce the IT operational costs working with business and corporate teams.
Responsibilities
Manage Relationship with Client, Business team, Biz IT organization, corporate team and other stakeholders.
Drive IT Governance meeting with client IT, business teams
Escalations/issues are proactively identified, addressed and closed with documentation
Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.
Ensure Zero Major Incidents due to hygiene issues for the account/s
Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required
To enable the conduct of Infosec compliance audits across all account/s
Ensure 100% SOW compliance for all accounts in scope
Ensure all SLA metrics are met as per agreed SLA norms
Actively participate in NC closure / Risk mitigation
Ensure effective Business Continuity Planning & delivery
Proactive communication on all the ongoing efforts as well as risk & mitigation plans required.
All the efforts, approvals & communications have been documented.
Partner with internal Audit teams to help enhance processes, systems and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues & fix it with a sustainable solution
Experience on BI tools e.g.PowerBI, Tableau or Qlik is a must.
Exposure to document management processes and tools.
Qualifications we seek in you!
Minimum Qualifications
Graduate, preferred in IT stream
Expertise in IT with one of IT infrastructure domain with relevant years of experience must have been in IT Operations and dealing with international stakeholders.
Experience in Data analytics using Excel, PowerBI or Tableau
Experience in driving IT operational metrics, planning and conducting client and internal businesses IT operational governance and tracking action items to closure.
Ability to interact with technical and business, executive leadership and operational staff and act as a Thought Partner
Ability to communicate clearly and concisely, both orally and in writing
Strong negotiation and analytical skills with experience in using Excel and PowerPoint
Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed
Excellent interpersonal and communication skills
Ability to work both independently and in various team settings
Ability to work under pressure with a strong sense of setting priorities
Preferred Qualifications/ Skills
Knowledge in Voice domain would be an added advantage
Knowledge in Application Support and Lifecycle managed would be an added advantage
Why join Genpact?
Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
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Unlock Your Manager IT Potential: Insight & Career Growth Guide
Real-time Manager IT Jobs Trends in Gurugram, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager IT in Gurugram, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 362200 jobs in India and 6889 jobs in Gurugram. This comprehensive analysis highlights market share and opportunities for professionals in Manager IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Genpact is currently hiring and seeking a Manager IT Operations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Genpact adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager IT Operations Jobs India varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager IT Operations typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Manager IT Operations interview at Genpact, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Genpact's products or services and be prepared to discuss how you can contribute to their success.
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