Manager Network Operations & Engineering

Job description

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace.

AI and digital innovation are redefining industries, and we’re leading the charge.

Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Manager, Network Operations & Engineering 

We are seeking a highly skilled and experienced Network SME with a deep understanding of end-to-end network architecture and its critical role in supporting complex workloads such as Cloud-based Virtual Desktop Infrastructure (VDI) and SaaS-based contact centers.

The ideal candidate will be an expert troubleshooter who not only understands how the network operates, but how it is experienced by applications and users—bridging the gap between infrastructure and service delivery.

Responsibilities• Act as the senior escalation point for complex network performance and connectivity issues impacting mission-critical workloads, including Cloud VDI, VoIP, and SaaS-based applications.

• Analyze and interpret traffic patterns and end-user experience across hybrid and multi-cloud environments to identify and remediate bottlenecks.

Partner with application, cloud, and infrastructure teams to model workload behavior over the network and proactively improve performance and resiliency.• Design and validate network solutions that meet the unique demands of latency-sensitive and bandwidth-intensive services (e.g., contact center telephony, video, remote desktops).

• Lead root cause analysis (RCA) and incident resolution for high-impact outages, degradations, and recurring anomalies.

• Develop and maintain detailed documentation of network architectures, dependencies, and performance baselines.

• Leverage modern observability tools (e.g., packet captures, NetFlow, synthetic testing, SD-WAN analytics) to monitor and tune network performance.

• Stay current with evolving technologies (e.g., SASE, ZTNA, SD-WAN, 5G, cloud-native networking) and evaluate their applicability to enterprise use cases.

Qualifications/SkillsetMinimum qualifications:• Relevant years of experience in enterprise networking with a focus on troubleshooting and performance engineering.

• Expert-level knowledge of routing, switching, firewalls, DNS, and load balancing across WAN, LAN, and Cloud environments.• Proven experience supporting and optimizing Cloud VDI platforms (e.g., Citrix, VMware Horizon, Azure Virtual Desktop) and SaaS contact center platforms (e.g., Genesys Cloud, NICE CXone, Amazon Connect).

• Deep understanding of network protocols (TCP/IP, BGP, OSPF, DNS, QoS, SIP/RTP).

• Familiarity with cloud networking concepts in AWS, Azure, or GCP, including hybrid connectivity (VPN, Direct Connect, ExpressRoute).

• Experience with monitoring and diagnostic tools such as Wireshark, ThousandEyes, AppNeta, or similar.

• Strong communication and cross-functional collaboration skills.

Preferred Qualifications:

• Relevant certifications such as CCNP/CCIE, AWS Advanced Networking, Azure Network Engineer Associate, or equivalent.

• Experience in Zero Trust and SASE architectures.

• Background in network automation and scripting (e.g., Python, Ansible).

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Required Skill Profession

Computer Occupations