Manager, Platform and Infrastructure
Summary
We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence.
This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.
The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across Centrilogic client portfolio.
This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.
Job Duties
- Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
- Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
- Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
- Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
- Follow Centrilogic’s structured ITSM workflows for change management, incident response, and service requests.
- Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
- Coordinate with Onshore Technical leaders for work allocation and technical direction
- Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.
- Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.
- Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.
- Validate implementation results and ensure documentation is complete and accurate within ITSM systems.
- Utilize real time dashboards to balance out work across the team(s)
- Establish and promote collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams.
Requirements
- Available for after-hours escalations.
- Ability to multi-task, pivot quickly and understand “sense of urgency
Qualifications
- 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
- Knowledge of managing patching of infrastructure (network and servers)
- Knowledge of business and technology processes.
- Proven track record of escalation management experience.
- Strong understanding of ITSM frameworks (e.G., ITIL) and operational best practices.
- Proven experience in process development and operational maturity.
- Excellent Critical Thinking and Emotional Intelligence skills.
- Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level.
- General Experience of Cloud technologies (eg Azure, VMWare, AWS, Windows, Linux) and Network Technology (eg Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset
- Knowledge of IT infrastructure monitoring systems (e.G. Logic Monitor & Solar Winds is an asset.
- University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.
Location
- Centrilogic - Hyderabad Office, India
- This job is not remote.