Urgent! Manager - Professional Services Job Opening In Dindigul – Now Hiring BQE Software
Role Overview
We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success.
The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence.
This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.
About Us
BQE Software is a global leader in SaaS solutions for professional services firms.
Our flagship platform, BQE CORE , is an all-in-one solution for project management, billing, accounting, HR, and business intelligence.
CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes.
With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.
Key Responsibilities
Customer Engagement & Relationship Management
Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
Ensure customers receive effective training, guidance, and change management support during implementations.
Operational Excellence
Review documentation, specifications, and processes to ensure consistent quality and compliance with BQE standards.
Monitor key delivery metrics (utilization, CSAT, turnaround time, project completion) and drive continuous improvement.
Identify inefficiencies, optimize workflows, and standardize best practices across data migration, reporting, and escalations.
Team Leadership
Lead and mentor a team of Professional Services Consultants, providing guidance on customer engagement, problem-solving, and service delivery.
Allocate work, monitor progress, and ensure timely resolution of customer requirements, escalations, and deliverables.
Conduct reviews, provide coaching, and drive skill development across communication, analytics, and product expertise.
Strategic Input & Collaboration
Support customers with strategic planning, providing insights on growth opportunities and process enhancements.
Collaborate with cross-functional teams (Customer Success, Product, Development, and Business Intelligence teams) to resolve complex client needs and relay product feedback.
Stay updated on industry trends, SaaS delivery practices, and emerging customer needs to strengthen BQE’s service model.
Project & Change Management
Oversee multiple projects to ensure they are delivered on time, within budget, and aligned to client goals.
Guide the adoption of new processes and technologies by supporting customers through implementation and change management.
Prepare and review reports, presentations, and recommendations for both internal and customer stakeholders.
Must Have Skills
10-12 years of total experience in Solution Delivery, Professional Services, Technology Consulting, or Customer Success.
Minimum 5 years of people management experience.
Proven experience with SaaS implementations, data migration, and report customization (SSRS, SQL, Excel advanced features).
Strong client management and communication skills, including handling escalations.
Background in software/IT services, particularly involving customization, integrations, or development work, with exposure to client-facing solution delivery.
Hands-on experience with Zendesk or equivalent customer support platforms (such as Freshdesk, ServiceNow, Salesforce Service Cloud, Zoho Desk, or Jira Service Management).
Strong analytical and problem-solving mindset, with ability to simplify complex issues.
Bachelor’s degree in computer science, Engineering, Information Systems, or related field.
Background in software/IT services, particularly involving customization, integrations, or development-focused
Preferred Skills
Certifications in Project Management or Consulting.
Experience managing global clients and distributed teams across multiple time zones
Exposure to change management and driving adoption of new processes.
Demonstrated ability to link technical delivery to business value.
Prior experience in professional services for SaaS/enterprise software firms.
Strong presentation and stakeholder management skills for senior client interactions.
Experience with reporting & analytics tools beyond SSRS/SQL/Excel (e.g., Power BI, Tableau).
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Unlock Your Manager Professional Potential: Insight & Career Growth Guide
Real-time Manager Professional Jobs Trends in Dindigul, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Professional in Dindigul, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 335309 jobs in India and 1525 jobs in Dindigul. This comprehensive analysis highlights market share and opportunities for professionals in Manager Professional roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BQE Software is currently hiring and seeking a Manager Professional Services to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager Professional Services Jobs Dindigul.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BQE Software adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager Professional Services Jobs India varies, but the pay scale is rated "Standard" in Dindigul. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager Professional Services typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Manager Professional Services interview at BQE Software, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BQE Software's products or services and be prepared to discuss how you can contribute to their success.
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