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Manager - Professional Services Job Opening In ThoothUKudi – Now Hiring BQE Software


Job description

Role Overview

We are seeking an experienced professional to join us as Manager – Professional Services, leading a team that delivers data migration, report customization, and client success.

The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence.

This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.


About Us

BQE Software is a global leader in SaaS solutions for professional services firms.

Our flagship platform, BQE CORE, is an all-in-one solution for project management, billing, accounting, HR, and business intelligence.

CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes.

With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.



Key Responsibilities

Customer Engagement & Relationship Management

  • Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
  • Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
  • Ensure customers receive effective training, guidance, and change management support during implementations.


Operational Excellence

  • Review documentation, specifications, and processes to ensure consistent quality and compliance with BQE standards.
  • Monitor key delivery metrics (utilization, CSAT, turnaround time, project completion) and drive continuous improvement.
  • Identify inefficiencies, optimize workflows, and standardize best practices across data migration, reporting, and escalations.


Team Leadership

  • Lead and mentor a team of Professional Services Consultants, providing guidance on customer engagement, problem-solving, and service delivery.
  • Allocate work, monitor progress, and ensure timely resolution of customer requirements, escalations, and deliverables.
  • Conduct reviews, provide coaching, and drive skill development across communication, analytics, and product expertise.


Strategic Input & Collaboration

  • Support customers with strategic planning, providing insights on growth opportunities and process enhancements.
  • Collaborate with cross-functional teams (Customer Success, Product, Development, and Business Intelligence teams) to resolve complex client needs and relay product feedback.
  • Stay updated on industry trends, SaaS delivery practices, and emerging customer needs to strengthen BQE’s service model.


Project & Change Management

  • Oversee multiple projects to ensure they are delivered on time, within budget, and aligned to client goals.
  • Guide the adoption of new processes and technologies by supporting customers through implementation and change management.
  • Prepare and review reports, presentations, and recommendations for both internal and customer stakeholders.



Must Have Skills

  • 10-12 years of total experience in Solution Delivery, Professional Services, Technology Consulting, or Customer Success.
  • Minimum 5 years of people management experience.
  • Proven experience with SaaS implementations, data migration, and report customization (SSRS, SQL, Excel advanced features).
  • Strong client management and communication skills, including handling escalations.
  • Background in software/IT services, particularly involving customization, integrations, or development work, with exposure to client-facing solution delivery.
  • Hands-on experience with Zendesk or equivalent customer support platforms (such as Freshdesk, ServiceNow, Salesforce Service Cloud, Zoho Desk, or Jira Service Management).

    Strong analytical and problem-solving mindset, with ability to simplify complex issues.
  • Bachelor’s degree in computer science, Engineering, Information Systems, or related field.
  • Background in software/IT services, particularly involving customization, integrations, or development-focused



Preferred Skills

  • Certifications in Project Management or Consulting.
  • Experience managing global clients and distributed teams across multiple time zones
  • Exposure to change management and driving adoption of new processes.
  • Demonstrated ability to link technical delivery to business value.
  • Prior experience in professional services for SaaS/enterprise software firms.
  • Strong presentation and stakeholder management skills for senior client interactions.
  • Experience with reporting & analytics tools beyond SSRS/SQL/Excel (e.G., Power BI, Tableau).

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Manager Professional Potential: Insight & Career Growth Guide


Real-time Manager Professional Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager Professional in Thoothukudi, India, highlighting market share and opportunities for professionals in Manager Professional roles.

335316 Jobs in India
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1523 Jobs in Thoothukudi
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Download Manager Professional Jobs Trends in Thoothukudi and India

Are You Looking for Manager Professional Services Job?

Great news! is currently hiring and seeking a Manager Professional Services to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BQE Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Manager Professional Services Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Thoothukudi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager Professional Services?

Key qualifications for Manager Professional Services typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Manager Professional Services Job Success

BQE Software interview tips for Manager   Professional Services

Here are some tips to help you prepare for and ace your Manager Professional Services job interview:

Before the Interview:

Research: Learn about the BQE Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager Professional Services interview at BQE Software, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BQE Software's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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