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Urgent! Manager - QA Job Opening In Hyderabad – Now Hiring Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Quality Manager, Trust & Safety
Responsibilities
• Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs.
• Liaison with internal and external stakeholders to ensure quality targets are met
• Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems.
• Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and stakeholders
• Drive accountability with team managers and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis.
• Assess and prioritize the top-quality issues affecting the teams in your office across all decision-making channels.
• Quantify business cases and drive cross-functional partners to change our systems, processes, and policies to achieve better outcomes.
• Drive investigation of highly sensitive issues affecting your office, working with teams and leaders across Client to understand what happened and why.
• Stay connected with how our support ecosystem is evolving and help head off quality issues before they begin, as Client’s products and communities change and grow.
• Find creative workarounds for quality issues where our tools are the root cause, and a technical solution is not imminent.
• As new Quality Measurement Systems are being developed and prototyped, provide details to local teams around the impact of the new change on the team’s current work and surfaces gaps in knowledge.
Qualifications we seek in you.
Minimum qualifications
· Any graduate /Post Graduate degree or equivalent with a solid academic record
· Relevant experience in the BPM/ Service Industry, with good experience in a Training/Quality, Learning & Development role, communication, and customer experience improvement programs.
Preferred qualifications
• Meaningful work Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams in a dynamic environment.
• Proven track record of collaborating with cross-functional groups to produce results.
• Demonstrated ability to perform well in a rapidly changing and extremely global team.
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
• Experience with Tableau/Power BI or other similar tools is a plus.
• Excellent communication skills.
• Strong critical thinking and exceptional problem-solving skills.
• Proven track record of breaking down complex process and identifying key pain points to deliver business improvements at the regional or global level.
• Passion for our mission of ensuring a world class support experience for our community.
• Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus.
• Project management certification (PMP, Prince2, etc.) is a plus.
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Unlock Your Manager QA Potential: Insight & Career Growth Guide
Real-time Manager QA Jobs Trends in Hyderabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager QA in Hyderabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 318119 jobs in India and 11063 jobs in Hyderabad. This comprehensive analysis highlights market share and opportunities for professionals in Manager QA roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Genpact is currently hiring and seeking a Manager QA to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager QA Jobs Hyderabad.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Genpact adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager QA Jobs India varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager QA typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Manager QA interview at Genpact, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Genpact's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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