Urgent! Manager, ServiceNow Administration Job Opening In Begumpet – Now Hiring Warner Bros Discovery
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Here you are supported, here you are celebrated, here you can thrive.
Your New Role:
The Manager, ServiceNow Administration will play a critical leadership role in managing the support and administration of the ServiceNow platform.
Based in Hyderabad, this role will lead a team of administrators and support specialists to ensure the stability, performance, and continuous improvement of the platform.
Reporting to the Director of Platform Engineering, this role is essential for maintaining operational excellence, driving platform enhancements, and ensuring alignment with enterprise service delivery goals.
This role requires deep expertise in ServiceNow administration, including incident and request management, platform upgrades, performance tuning, and release coordination.
The ideal candidate will be a hands-on leader who can balance technical oversight with team development and stakeholder engagement.
Your Role Accountabilities:
Platform Operations & Support Strategy
Lead the day-to-day operations of the ServiceNow support function, including incident, request, and problem management.
Develop and implement support strategies, SLAs, and KPIs to ensure timely and effective resolution of platform issues.
Serve as the primary escalation point for complex or high-impact incidents and coordinate resolution efforts across teams.
Ensure platform stability and availability through proactive monitoring, health checks, and performance tuning.
Team Leadership & Administration Oversight
Manage a team of ServiceNow administrators, providing coaching, mentorship, and performance feedback.
Assign and prioritize support tickets, monitor workloads, and ensure balanced team performance.
Foster a collaborative and high-performing team culture focused on continuous improvement and service excellence.
Support career development and training initiatives to build platform expertise within the team.
Platform Maintenance & Release Management
Oversee routine platform maintenance, including patching, major and minor upgrades, and system configurations.
Facilitate and coordinate weekly and project-based releases, ensuring minimal disruption and successful deployment.
Collaborate with development and architecture teams to resolve recurring issues and implement long-term fixes.
Maintain documentation for platform configurations, support procedures, and release schedules.
Stakeholder Engagement & Continuous Improvement
Collaborate with business stakeholders, product owners, and technical teams to understand support needs and platform priorities.
Communicate platform health, incident trends, and improvement plans to leadership and stakeholders.
Identify opportunities for automation, optimization, and self-service enhancements to improve user experience.
Lead root cause analysis and problem management efforts to reduce incident recurrence and improve platform reliability.
Qualifications & Experiences:
7+ years of experience in ServiceNow administration or platform support, with at least 2 years in a leadership or managerial role.
Strong expertise in ServiceNow core modules (e.g., ITSM, CMDB, Incident, Change, Request) and platform administration.
Proven experience managing platform upgrades, patching, and release coordination in a complex enterprise environment.
Excellent problem-solving, communication, and stakeholder management skills.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Not Required but Preferred Experience:
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).
ITIL v4 Foundation or higher certification.
Experience with Agile methodologies and DevOps practices.
Familiarity with performance analytics, monitoring tools, and platform governance frameworks.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.
You can find them at along with some insights from the team on what they mean and how they show up in their day to day.
We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
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Unlock Your Manager ServiceNow Potential: Insight & Career Growth Guide
Real-time Manager ServiceNow Jobs Trends in Begumpet, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager ServiceNow in Begumpet, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 357002 jobs in India and 27 jobs in Begumpet. This comprehensive analysis highlights market share and opportunities for professionals in Manager ServiceNow roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Warner Bros Discovery is currently hiring and seeking a Manager, ServiceNow Administration to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager, ServiceNow Administration Jobs Begumpet.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Warner Bros Discovery adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager, ServiceNow Administration Jobs India varies, but the pay scale is rated "Standard" in Begumpet. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager, ServiceNow Administration typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Manager, ServiceNow Administration interview at Warner Bros Discovery, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Warner Bros Discovery's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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