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Manager, Technical Support Job Opening In Bengaluru – Now Hiring Automation Anywhere


Job description

About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation.

Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance.

Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

About Automation Anywhere Automation Anywhere is a global leader in intelligent automation, empowering customers to automate end-to-end business processes with AI-powered bots.

We help organizations transform their operations and unlock new levels of productivity.

Our Opportunity We are seeking a dynamic and experienced Manager, Technical Support, to lead a team of skilled support engineers in a 24x7 Enterprise Support environment.

This role is critical in ensuring world-class customer experiences by driving timely resolution of technical issues, fostering a culture of continuous improvement, and collaborating cross-functionally to enhance product supportability.

This role requires flexibility in working hours based on business needs.

You will make an impact by being responsible for: Lead and mentor a team of technical support engineers across multiple time zones.

Ensure timely and high-quality resolution of customer issues, meeting SLAs and CSAT goals.

Collaborate with Engineering, Product Management, and Customer Success teams to drive product improvements and customer satisfaction.

Analyze support trends and metrics to identify areas for process and product improvement.

Develop and maintain knowledge base articles and support documentation.

Drive operational excellence through automation, tooling, and process optimization.

Participate in hiring, onboarding, and performance management of team members.

You will be a great fit if you have: 8+ years of experience in technical support, with at least 3 years in a leadership role.

Strong understanding of enterprise software, SaaS platforms, and cloud technologies.

Experience with automation, RPA, or AI-based platforms is a plus.

Excellent problem-solving, communication, and interpersonal skills.

Proven ability to manage escalations and work under pressure.

Bachelor's degree in computer science, Engineering, or a related field.

Preferred Skills Familiarity with tools like Salesforce, Jira, Confluence, and monitoring platforms.

ITIL certification or experience with ITSM frameworks.

Experience working in a global support environment.

All unsolicited resumes submitted to any email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Manager Technical Potential: Insight & Career Growth Guide


Real-time Manager Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager Technical in Bengaluru, India, highlighting market share and opportunities for professionals in Manager Technical roles.

417484 Jobs in India
417484
35155 Jobs in Bengaluru
35155
Download Manager Technical Jobs Trends in Bengaluru and India

Are You Looking for Manager, Technical Support Job?

Great news! is currently hiring and seeking a Manager, Technical Support to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Automation Anywhere adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Manager, Technical Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager, Technical Support?

Key qualifications for Manager, Technical Support typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Manager, Technical Support?

To improve your chances of getting hired for Manager, Technical Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Manager, Technical Support Job Success

Automation Anywhere interview tips for Manager, Technical Support

Here are some tips to help you prepare for and ace your Manager, Technical Support job interview:

Before the Interview:

Research: Learn about the Automation Anywhere's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager, Technical Support interview at Automation Anywhere, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Automation Anywhere's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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