Job description
Training Manager – Home Service Operations
Location: Hyderabad (Banjara Hills)
Department: Learning & Development – Phlebotomy
Experience: 5+ years (with at least 2 years designing or scaling technical field-force training)
Reports to: COO
Job Description
DoctorC is doubling its nationwide phlebotomist workforce and needs a training leader who can turn today’s manual onboarding into a high-throughput, data-driven engine—capable of equipping hundreds of new hires every month with the skills, SOPs, and customer-first mindset that set our brand apart.
Core Outcomes (first 12 months)
Key Activities
1.
Build a scalable training factory
• Design modular curriculum (micro-learning, on-the-job simulations, assessments)
• Roll out LMS & mobile learning apps for “anytime, anywhere” refreshers
• Create multilingual content (English + major regional languages)
• Cut average ramp-up time from 10 → 7 days
• Maintain ≥ 90 % pass-rate on certification
2.
Elevate quality & compliance
• Embed SOPs, hygiene protocols, biosafety & patient-communication scripts into training
3.
Build a national trainer bench
• Coach and evaluate trainers;
• Schedule quarterly calibration audits to keep content and delivery consistent
4.
Continuous improvements
• Iterate curriculum every 60–90 days based on field KPI
• Partner with Ops & QA to analyse error trends
• Publish insights to leadership
Qualifications
Field expertise: 4+ years training frontline healthcare or logistics workforce
Scale mindset: Proven track-record launching programs that reached ≥ 500 learners/year across multiple locations.
Instructional design chops: Able to convert SOPs into engaging, bite-sized learning (videos, quizzes, simulations).
Data orientation: Comfortable building dashboards, setting leading/lagging metrics, and using them to drive iterations.
People leadership: Experience hiring, mentoring, and performance-managing a distributed trainer cohort.
Tech fluency: Familiar with modern platforms, mobile learning apps, and digital assessment tools.
Language skills: Strong English plus fluency in at least one major regional language (Telugu, Hindi, Tamil, or Kannada).
Life at DoctorC
You’ll join a mission-driven health-tech scale-up that believes healthcare should be simple, reliable, and customer-centric.
Expect fast decisions, room to experiment, and leadership that measures impact.
Required Skill Profession
Operations Specialties Managers