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Manager Workforce Management - Platform Management & Automation - Remote Role - Night Shifts Job Opening In Vapi – Now Hiring TELUS Digital

Manager Workforce Management Platform Management & Automation Remote Role Night Shifts

    India Jobs Expertini Expertini India Jobs Vapi Operations Specialties Managers Manager Workforce Management Platform Management & Automation Remote Role Night Shifts

Job description

Position overview

As a Automation Manager you provide leadership to multiple teams who design, develop, and maintain automation and intelligent automation solutions that streamline tasks across WFM operations.

You oversee and optimize these processes and practices in alignment with organizational objectives and client expectations.You manage the performance, drive engagement and foster development of your teams.


Key responsibilities

  • Lead and manage a team of developers and technical professionals, ensuring resource allocation and adherence to development best practices
  • Establish and monitor key performance indicators (KPIs), ensuring project alignment with organizational goals
  • Collaborate with all stakeholders and the wider team to gather ideas for innovation plus resolve critical issues which arise
  • Ensure compliance with IT and WFM governance frameworks and industry best practices such as SDLC
  • Drive innovation in support processes, tools, and methodologies to improve service quality and operational efficiency
  • Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship


Core competencies

Driving Development Best Practices, Solution Orientated, focusing on customers, embracing technology, managing self-development.


Leadership competencies

Providing leadership, leading change, building effective teams, managing stakeholders


Functional competencies

  • In-depth knowledge of development and implementations using automation tools
  • Strong knowledge of operating systems, databases and programming languages such as Python, .Net and Java.
  • Experience with RPA technologies and tools to design, develop and deploy automation solutions.
  • Strong understanding of IT service management frameworks, particularly ITIL principles and practices
  • Ability to communicate effectively with technical and non-technical stakeholders
  • Ability to identify and solve problems, understand and recognize broader impact across the department


Qualifications

  • 5+ years of experience in a developer role demonstrating moving to a senior developer role and/or solution architecture
  • 2+ years of managerial experience running a development team
  • Bachelor's degree in Computer Science, Information Technology or related field
  • ITI, PMP, SCM certifications are good to have
  • B2+ oral and written English - Mandatory


Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Required Skill Profession

Operations Specialties Managers


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TELUS Digital adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Manager Workforce Management Platform Management & Automation Remote Role Night Shifts Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Vapi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager Workforce Management Platform Management & Automation Remote Role Night Shifts?

Key qualifications for Manager Workforce Management Platform Management & Automation Remote Role Night Shifts typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Manager Workforce Management Platform Management & Automation Remote Role Night Shifts Job Success

TELUS Digital interview tips for Manager Workforce Management   Platform Management & Automation   Remote Role   Night Shifts

Here are some tips to help you prepare for and ace your Manager Workforce Management Platform Management & Automation Remote Role Night Shifts job interview:

Before the Interview:

Research: Learn about the TELUS Digital's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager Workforce Management Platform Management & Automation Remote Role Night Shifts interview at TELUS Digital, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TELUS Digital's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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