Role Responsibilities
- Oversee daily operations, ensuring SLAs for coding accuracy and turnaround are met
- Guide team leads in performance management and skill development
- Handle client communications, escalations, and reporting effectively
- Maintain compliance with HIPAA, ISO, and internal quality standards
Key Deliverables
- Ensure effective training and onboarding for new client projects
- Implement process improvements to enhance coding quality and efficiency
- Track and report KPIs, productivity, and resource utilization
- Maintain a positive and productive team environment
Skills Required
Team Management, Resource Planning, Medical Coding, Process Improvement