Job Description
<p><p><b>Company Overview :</b><br/><br/> Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.<br/><br/> Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.<br/><br/> The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.<br/><br/> Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br/><br/> Our seasoned professionals deliver services based on Milestones best practices and service delivery framework.<br/><br/> By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.<br/><br/> With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation.<br/><br/> The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.<br/><br/> Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.<br/><br/> With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><p><br/></p><p><b>Job Summary :</b></p><p><br/></p><p>This role is critical to ensuring the quality and stability of our next-generation B2B eCommerce experience.</p><p><br/></p><p>As a QA/Support Engineer, youll work closely with developers, product managers, and system integrators to test and monitor a composable, headless architecture built on commerceTools, ContentStack CMS, and a Vercel-hosted frontend (Next.js).</p><p><br/></p><p>Youll contribute to quality assurance, debug issues across decoupled systems, and support integrations with ERP, WMS, and PIM platforms in a highly collaborative and modern engineering environment.</p><p><br/><b>Job Qualifications :</b><br/><br/>- Bachelors degree in computer science, Information Systems, or a related field (or equivalent experience).<br/><br/>- 3- 5 years of experience in software QA or support roles, preferably within a web or eCommerce environment.<br/><br/>- Understanding of eCommerce testing principles including end-to-end order workflows, data validation across systems (ERP, WMS, PIM), customer experience testing, and regression testing.<br/><br/>- Experience with headless commerce platforms such as commerceTools, including catalog, cart, and checkout APIs, is strongly preferred.<br/><br/>- Experience reviewing logs and debugging issues across APIs and web interfaces.<br/><br/>- Familiarity with test case management tools (e.g., TestRail, Xray, etc.), browser developer tools, Postman or similar API clients, and bug tracking systems like Jira.<br/><br/>- Hands-on experience with automation frameworks such as Cypress or Selenium is a plus.<br/><br/>- Support regression testing with reusable scripts over time.<br/><br/>- Familiarity with version control (Git, GitHub, GitLab) and collaboration/documentation tools (e.g., Confluence, Sharepoint).<br/><br/>- Basic understanding of RESTful APIs, GraphQL (used by headless CMS/commerce platforms), and integration testing between frontend, CMS (e.g., ContentStack), and backend systems (ERP, WMS).<br/><br/>- Basic understanding of APIs and integration testing between systems (e.g., commerceTools to ERP/WMS).<br/><br/>- Exposure to cloud platforms such as AWS or Azure is a plus, particularly around deployments, log access, or monitoring tools.<br/><br/>- Knowledge of or exposure to commerceTools, Sage X3, Solochain WMS, or similar platforms.<br/><br/>- Programming/framework experience in C#, .NET, PHP, Laravel, Symfony, Xamarin, or Angular, React, Vue is a nice to have.<br/><br/>- Strong communication skills, attention to detail, and eagerness to learn in a fast-paced environment.<br/><br/><b>Job Duties :</b><br/><br/> - Learn and test composable eCommerce workflows; create and execute test plans for the Next.js/Vercel frontend, commerceTools APIs, and integration points with CMS (ContentStack), ERP, WMS, and PIM systems.<br/><br/> - Monitor application logs and cloud environments (e.g., AWS, Azure, Vercel, CMS logs); respond to reported issues and assist in triaging problems across decoupled systems.<br/><br/> - Participate in API contract testing across microservices and validate data consistency between commerceTools, CMS, and ERP.<br/><br/> - Contribute to testing of CI/CD pipelines, environment configurations, and deployment verification in a multi-service headless stack.<br/><br/> - Document test cases, defects, known issues, workflows, and system behavior; contribute to internal knowledge bases and training resources for QA and support.<br/><br/> - Follow testing best practices for eCommerce systems, including test data setup, negative path testing, and validation of business rules across systems; help ensure releases align with functional, performance, and user expectations.<br/><br/> - Propose and support QA process improvements, share insights from testing experience, and stay up to date on commerceTools QA practices and tools.<br/><br/> - Demonstrated capability to derive comprehensive test cases and testing procedures from existing documentation, including Jira tickets, feature specifications, and functional requirements.<br/><br/> - Perform other related duties as required to support the team and ensure the success of the QA and support functions.<br/><br/> - Maintain sanitary and safe work environment and follow safety requirements.<br/><br/> - May actively participate on companys Safety Committee.<br/><br/> - Ensure that company safety policies as well as federal, state and local safety and environmental regulations are observed.<br/><br/> - Must have a complete understanding of companys policies, SOPs, QPs, EPs, HACCP and cGMP that pertain to their department to ensure quality, safety, efficiency and sustainability.<br/><br/> - Must adhere to all company policies.<br/><br/> - Examine documents, materials, and products and monitor work processes to assess completeness, accuracy and conformance to standards and specifications.<br/><br/> - Follow all SOPs in a given area.<br/><br/> - Perform all other duties as assigned by Manager and/or designee.<br/><br/><b>Our Commitment to Diversity & Inclusion :</b><br/><br/> At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work.<br/><br/> We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.<br/> </p><br/></p> (ref:hirist.tech)