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Motadata - Customer Success Engineer Job Opening In Ahmedabad – Now Hiring Nexthire


Job description

Position Title: Customer Success Engineer


Experience: 3- 5Years


Location: Ahmedabad (WFO)


About Motadata:

Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception.

Our vision is to revolutionize the way organizations extract valuable insights from their IT networks.


Bootstrapped since inception, Motadata has built up a formidable product suite comprising cutting-edge solutions, empowering enterprises to make informed decisions and optimize their IT infrastructure.

As a market leader, we take pride in our ability to collect and analyze data from various sources, in any format, providing a unified view of IT monitoring data.

We are customer-centric and continuously strive for excellence, enabling organizations to tackle complex IT challenges with ease.

Follow us on LinkedIn and be part of an innovative team.

We're looking for folks who want to join us in unlocking the true potential of IT together!

Position Overview:

We are seeking a skilled and proactive Customer Success Specialist to join our team.

The successful candidate will be responsible for providing technical support to customers, ensuring that issues are resolved efficiently through our ITSM ticket system while adhering to customer SLAs. This role requires a strong understanding of application technical support, as well as experience with Linux, networking, and virtual environments.


Role & Responsibility:
The list of role and responsibilities of the Customer Success Engineer are as follows (please note this is general indication of expectations, and not an exhaustive list of duties):

• Providing technical support to customers
• Customer issue resolution through ITSM, Ticket system
• Ensure Customer SLA are adhered
• Work with team and ensure healthy, progressive environment in team
• Ensure customer Satisfaction is achieved through defined Criteria
• Ensure proper RCA, Documents are prepared and maintained.


Skills and Qualifications:

• Experience in working with Application Technical Support
• Ability to quickly understand, analyze customer issue
• Experience working with Linux, Networking, Virtual Environment
• Good Verbal Communication skills
• Ability to analyze logs files, networking , database issues using Linux , Networking or Windows Commands
• Positive Attitude


Nice to Have:
• Redhat Administration Certification
• Database Administration Certification
• Microsoft Administration Certification
• Experience working with SLA and Escalations
• Experience working with Databases –Relational, Time Series

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Motadata Customer Potential: Insight & Career Growth Guide


Real-time Motadata Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Motadata Customer in Ahmedabad, India, highlighting market share and opportunities for professionals in Motadata Customer roles.

33013 Jobs in India
33013
398 Jobs in Ahmedabad
398
Download Motadata Customer Jobs Trends in Ahmedabad and India

Are You Looking for Motadata Customer Success Engineer Job?

Great news! is currently hiring and seeking a Motadata Customer Success Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nexthire adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Motadata Customer Success Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Ahmedabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Motadata Customer Success Engineer?

Key qualifications for Motadata Customer Success Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Motadata Customer Success Engineer Job Success

Nexthire interview tips for Motadata   Customer Success Engineer

Here are some tips to help you prepare for and ace your Motadata Customer Success Engineer job interview:

Before the Interview:

Research: Learn about the Nexthire's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Final Thought:

To prepare for your Motadata Customer Success Engineer interview at Nexthire, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nexthire's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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