<p><p><b>About Motadata :</b><br/><br/>Motadata is a leading IT monitoring and management solutions provider, helping global enterprises transform how they manage IT operations.
Our portfolio includes enterprise-grade ITSM, Networking, and AI-powered products designed to drive operational efficiency and innovation.<br/><br/><b>Role Overview :</b><br/><br/>We are seeking a dynamic Solution Engineer / Presales Engineer with strong analytical and problem-solving abilities, a solid understanding of ITSM and networking workflows, and an interest in AI-driven enterprise solutions.
This role involves close collaboration with Product Managers, Engineers, and AI Researchers to deliver innovative solutions through research, requirements gathering, solution design, and rapid prototyping.<br/><br/>This is an excellent opportunity for professionals aspiring to grow into Product Management or Solution Engineering leadership roles while gaining exposure to next-generation, AI-powered IT operations solutions.<br/><br/><b>Key Responsibilities :</b><br/><br/>1.
Product Research & Analysis :<br/><br/></p><p>- Analyze product usage, customer feedback, and market trends to identify opportunities and improvements.<br/><br/></p><p>- Research competitors, emerging technologies, and AI/automation trends in ITSM and IT Ops.<br/><br/></p><p>- Translate research insights into actionable feature recommendations and business cases.<br/><br/>2.
Requirements Gathering & Documentation :</p><p><br/>- Engage with stakeholders to capture business needs and user requirements.<br/><br/></p><p>- Develop detailed PRDs, user stories, workflows, and prototypes.<br/><br/></p><p>- Ensure technical feasibility and alignment with product vision.<br/><br/>3.
AI-Powered Development & Plugin Engineering :<br/><br/></p><p>- Work with LLMs, APIs, and automation tools to build intelligent workflows, bots, and integrations.<br/><br/></p><p>- Rapidly prototype using AI-assisted tools such as GitHub Copilot, Cursor, and OpenAI APIs.<br/><br/></p><p>- Support internal tooling to enhance team productivity.<br/><br/>4.
Data-Driven Decision Making :<br/><br/></p><p>- Build dashboards and KPIs to monitor product adoption and performance.<br/><br/></p><p>- Conduct root-cause analysis to address product issues and optimize workflows.<br/><br/></p><p>- Leverage analytics to validate product changes and measure business outcomes.<br/><br/>5.
Collaboration & Agile Practices :<br/><br/></p><p>- Partner with cross-functional teams (Engineering, QA, UX, Customer Success) to deliver end-to-end solutions.</p><p><br/></p><p>- Participate in Agile ceremonies: sprint planning, retrospectives, demos, and stand-ups.<br/><br/></p><p>- Document technical and business artifacts for easy knowledge sharing.<br/><br/><b>Qualifications :</b><br/><br/><b>Required :</b><br/><br/>- Bachelors degree in Computer Science, IT, or related field.<br/><br/>- 3 to 5 years of experience in Solution Engineering, Presales, or Product Analysis in SaaS, IT Ops, or Networking domains.<br/><br/>- Strong analytical, problem-solving, and communication skills.<br/><br/>- Proficiency in creating PRDs, workflows, and technical documentation.<br/><br/>- Experience working in Agile and cross-functional product development environments.<br/><br/><b>Preferred / Nice to Have :</b><br/><br/>- Proficiency in a programming language (Python, Java, JavaScript, Go, or TypeScript).<br/><br/>- Basic front-end knowledge (HTML, CSS, JavaScript) for rapid prototyping.<br/><br/>- Understanding of IT Ops frameworks, AIOps, ServiceOps, or enterprise SaaS.<br/><br/>- Familiarity with containerized environments (Docker, Kubernetes).<br/><br/>- Exposure to APIs, cloud platforms (AWS, Azure, GCP), and networking fundamentals.<br/><br/>- Knowledge of AI/ML applications in IT operations (chatbots, anomaly detection, automation).</p><br/></p> (ref:hirist.tech)