Urgent! MRO - System Analyst - Ticketing System Job Opening In Pune – Now Hiring MRO
<p><p><b>Job Description :</b></p><p><br/>The role includes overseeing ticket flow, assigning tickets, following up, and ensuring end-to-end coordination between the client and engineers.<br/><br/>The coordinator will act as the single point of contact for all Service Desk requests.<br/><br/><b>Job Responsibilities :</b><br/><br/>- Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries.<br/><br/></p><p>- Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal.<br/><br/></p><p>- Support JIRA and Confluence users.<br/><br/></p><p>- Control the additions, deletions, roles, and memberships of users.<br/><br/></p><p>- Manage user rights for tools according to the requirements of projects and teams.<br/><br/></p><p>- Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects.<br/><br/></p><p>- Implement custom xml-based JIRA gadgets.<br/><br/></p><p>- Generate documentation on workflows and processes implemented in JIRA to support runbooks.</p><p><br/></p><p>- Create JIRA projects, queries and reports as required.<br/><br/></p><p>- Incident logging, categorization, prioritization, assignment, coordination and communication until resolution for priority incidents affecting a single user or a project team.<br/><br/></p><p>- Coordination with application and infrastructure support teams for fast resolution.<br/><br/></p><p>- Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customers' requirements and expectations.<br/><br/></p><p>- Incidents and Service Requests are managed effectively; ensuring information is captured in the ITSM tool for future reference and analysis, in line with ITIL principles.<br/><br/></p><p>- Log and manage incidents/Service Request in ITSM tool.<br/><br/></p><p>- Always be aware of team workload and velocity, manage tickets and call accordingly.<br/><br/></p><p>- Escalate unresolved tickets to Level 2 resolver groups.<br/><br/></p><p>- Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner.<br/><br/></p><p>- To maintain a high degree of customer service for all support queries and adhere to all service management principle.<br/><br/></p><p>- Creation of Daily End-of-Day report and monthly service desk call report.<br/><br/></p><p>- Taking ownership of Monthly report discussion with Team and stakeholders.<br/><br/></p><p>- SLA monitoring and reporting.<br/><br/></p><p>- Maintaining the SLA RCA for violations.<br/><br/><b>Must have skills :</b><br/><br/>- JSM (Jira Service Management) and Jira Admin experience is must.<br/><br/></p><p>- Excellent English communication skills.<br/><br/></p><p>- Relevant experience in IT industry as an IT Service Desk or Help desk coordinator role.<br/><br/></p><p>- Must have experience dealing with International Clients/Customers.<br/><br/></p><p>- Basic understanding of ITIL v3 foundation.<br/><br/></p><p>- Basic understanding of Technical Workflow.<br/><br/></p><p>- Interest to work on L1 technical issues.<br/><br/></p><p>- Interest to work on any L1 support ticket if the team over occupied.</p><br/></p> (ref:hirist.tech)
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Unlock Your MRO System Potential: Insight & Career Growth Guide
Real-time MRO System Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for MRO System in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 19324 jobs in India and 571 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in MRO System roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! MRO is currently hiring and seeking a MRO System Analyst Ticketing System to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MRO adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a MRO System Analyst Ticketing System Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for MRO System Analyst Ticketing System typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your MRO System Analyst Ticketing System interview at MRO, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MRO's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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