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Multilingual IT Service Desk Engineer (L0/L1 Support) Job Opening In Anand – Now Hiring TECEZE


Job description

Title: Multilingual IT Service Desk Engineer (L0/L1 Support)

Location: Remote


Key Responsibilities

  • Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.

  • Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications.

  • Task Execution: Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains.

  • System Maintenance: Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools.

  • Backup & Restore Operations: Monitor backup systems, resolve issues, and fulfill customer data restoration requests.

  • Remote Resolution: Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary.

  • Vendor & ISP Coordination: Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control.

Required Skills & Qualifications

  • Proficiency in one or more of the following languages :
  • Bahasa (Indonesian)
  • Filipino (Tagalog/Philippines)
  • Mandarin Chinese
  • Strong verbal and written communication skills in English .

  • 1–3 years of experience in IT Service Desk / Helpdesk / L0-L1 Technical Support .

  • Hands-on knowledge of operating systems (Windows/Mac/Linux), networking basics, and enterprise applications.

  • Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira).

  • Ability to follow standard operating procedures and escalate complex issues to higher-level teams.

  • Strong customer service orientation and problem-solving mindset.

Preferred Qualifications

  • ITIL Foundation certification or equivalent exposure to ITSM processes.

  • Experience supporting global customers in a multilingual service desk environment.

  • Flexibility to work in 24x7 rotational shifts as required.

Location

  • Flexible – Team can be based in India or outside India (as per language availability and business requirements).

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Multilingual IT Potential: Insight & Career Growth Guide


Real-time Multilingual IT Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Multilingual IT in Anand, India, highlighting market share and opportunities for professionals in Multilingual IT roles.

37430 Jobs in India
37430
218 Jobs in Anand
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Download Multilingual It Jobs Trends in Anand and India

Are You Looking for Multilingual IT Service Desk Engineer (L0/L1 Support) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TECEZE adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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TECEZE interview tips for Multilingual IT Service Desk Engineer (L0/L1 Support)

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Other Openings

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