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Nautanix Support Engineer-L3 Job Opening In Guwahati – Now Hiring Jio


Job description

Company Overview

Jio is a leading force in India's telecom industry, boasting over 400 million customers.

The company offers a wide array of digital apps, services, and enterprise solutions.

With a comprehensive 5G solution, Jio leverages cloud-native platforms for seamless B2C and B2B operations.

Based in Navi Mumbai, Maharashtra, with more than 10,001 employees, Jio operates at the forefront of the Media & Telecommunications sector.

Visit our website for more details: .


Job Overview

We are seeking a mid-level Nutanix Support Engineer to join our team in Guwahati.

This is a full-time position where you will play a vital role in ensuring the efficiency and effectiveness of our Nutanix AOS operations.

You will leverage your expertise in networking protocols and troubleshooting to support and optimize our infrastructure, contributing to Jio's commitment to innovation and customer satisfaction.


Qualifications and Skills

Mandatory Skills/Knowledge

1.

Strong understanding of Nutanix products, including AHV (Acropolis Hypervisor), Prism, and Nutanix Enterprise Cloud.

2.

Familiarity with networking protocols (TCP/IP, DNS, HTTP, etc.).

3.

Experience with troubleshooting virtualization platforms (VMware, Hyper-V, or AHV).

4.

Excellent problem-solving skills and ability to perform root cause analysis

  1. Customer Support: Provide second-line support for Nutanix customers by responding to incidents and resolving technical issues related to Nutanix hardware, software, and infrastructure.

  2. Troubleshooting: Analyze complex customer issues involving Nutanix hardware, storage, virtualization, networking, and cloud solutions.

    Utilize available tools and resources for effective problem resolution.

  3. Incident Management: Ensure that tickets and incidents are managed according to SLAs. Document technical solutions for troubleshooting and knowledge-sharing purposes.

  4. Escalation: If necessary, escalate unresolved issues to the L3 team, providing all relevant information to speed up resolution.

  5. Collaboration: Work closely with other teams (R&D, L3, and engineering) to reproduce issues and provide feedback on product improvements.

  6. Customer Communication: Communicate with customers to understand their issues, update them on the status of their cases, and provide necessary resolutions or workarounds.

  7. Training & Documentation: Help build knowledge base articles, internal documentation, and training materials for the support team.



Roles and Responsibilities

  • The L3 Support Engineer for Nutanix is responsible for handling complex, high-priority technical issues escalated from the L1 and L2 teams.

    They provide deep expertise in Nutanix solutions and lead troubleshooting efforts for critical customer issues, ensuring fast and efficient problem resolution.

    L3 engineers often work with product development and R&D teams to identify and resolve root causes of bugs or system design issues.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Nautanix Support Potential: Insight & Career Growth Guide


Real-time Nautanix Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Nautanix Support in Guwahati, India, highlighting market share and opportunities for professionals in Nautanix Support roles.

49126 Jobs in India
49126
279 Jobs in Guwahati
279
Download Nautanix Support Jobs Trends in Guwahati and India

Are You Looking for Nautanix Support Engineer L3 Job?

Great news! is currently hiring and seeking a Nautanix Support Engineer L3 to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Jio adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Nautanix Support Engineer L3 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Guwahati. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Nautanix Support Engineer L3?

Key qualifications for Nautanix Support Engineer L3 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Nautanix Support Engineer L3 Job Success

Jio interview tips for Nautanix Support Engineer L3

Here are some tips to help you prepare for and ace your Nautanix Support Engineer L3 job interview:

Before the Interview:

Research: Learn about the Jio's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Nautanix Support Engineer L3 interview at Jio, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Jio's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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