Location-Delhi
Exp-8+Years
Job Description
Designation : Tech Lead
Location : Connaught place Delhi
Working days ; All bank working days
Role of Java Support /Application Support:
Mandatory Skills (Exp 8 yrs to 12yrs Java Support /Application Support role)
- Have handled Application Support (Banking) with hands on Incident
- Management / Escalation procedures / Working with multiple Vendors.
- Reporting and Tracking of Issues/Ageing/Resolution.
- Strong Interpersonal skills.
- Process oriented Individual.
- Capability to work with multiple application/infra teams on tracking/resolving issues and documenting Root cause.
- Mentor junior folks on incident handling.
- Identify patterns of repeat issues and work with teams on resolution.
- Manage & Track Change control for Infra/Application.
- Participate in Change Control Board and Manage inter application dependencies
- Monitor and track availability of services.
- Coordinate and document DR Dills
- Work with teams in Documenting Operational procedures
- Manage and Handle workload of L1/L2/L3 Teams.
Supplementary Skills
* Vendor resource management
* Exposure to Retail/Corporate Banking functionality
Role:
Result-oriented professional with over 11 years of rich experience in Production Support, IT Support, Process improvement and People Management, LOS/LMS, Payment Gateway, POS, Cards , Wallet, Fintech & MSME Lending , BNPL.
Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation & Project Management with excellent in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction
Skilled in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality mgmt.
and so on
Performance-driven professional with proven excellence in stakeholder management; set up project delivery strategy, operations readiness & internal controls in the organization
Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores
Capable in managing, leading & training teams for running successful process operations & experience of developing procedures, service standards for business excellence