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Urgent! NeoSoft - Java Support /Application Support Job Opening In New Delhi – Now Hiring Nexthire

NeoSoft Java Support /Application Support



Job description

Location-Delhi


Exp-8+Years


Job Description


Designation : Tech Lead


Location : Connaught place Delhi


Working days ; All bank working days


 Role of Java Support /Application Support:


Mandatory Skills (Exp 8 yrs to 12yrs Java Support /Application Support role)


- Have handled Application Support (Banking) with hands on Incident


- Management / Escalation procedures / Working with multiple Vendors.


- Reporting and Tracking of Issues/Ageing/Resolution.


- Strong Interpersonal skills.


- Process oriented Individual.


- Capability to work with multiple application/infra teams on tracking/resolving issues and documenting Root cause.


- Mentor junior folks on incident handling.


- Identify patterns of repeat issues and work with teams on resolution.


- Manage & Track Change control for Infra/Application.


- Participate in Change Control Board and Manage inter application dependencies


- Monitor and track availability of services.


- Coordinate and document DR Dills


- Work with teams in Documenting Operational procedures


- Manage and Handle workload of L1/L2/L3 Teams.


Supplementary Skills


* Vendor resource management


* Exposure to Retail/Corporate Banking functionality


Role:


Result-oriented professional with over 11 years of rich experience in Production Support, IT Support, Process improvement and People Management, LOS/LMS, Payment Gateway, POS, Cards , Wallet, Fintech & MSME Lending , BNPL.

Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation & Project Management with excellent in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction


Skilled in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality mgmt.

and so on


Performance-driven professional with proven excellence in stakeholder management; set up project delivery strategy, operations readiness & internal controls in the organization


Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores


Capable in managing, leading & training teams for running successful process operations & experience of developing procedures, service standards for business excellence


Required Skill Profession

Computer Occupations



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