Urgent! NeoXam - Product Support Engineer - System Troubleshooting Job Opening In Noida – Now Hiring NeoXam
<p><p><b>Position :</b> Product Support Engineer<br/><br/><b>Experience :</b> 35 Years<br/><br/><b>Location :</b> Noida<br/><br/><b>Functional Area :</b> Product Support<br/><br/><b>Job Summary</b><br/><br/>We are seeking a proactive and technically proficient Product Support Engineer with 35 years of experience in product support and complex system troubleshooting.
</p><p><br/></p><p>Based in Noida, this role is critical for ensuring the stability and performance of our applications, requiring hands-on expertise in Unix, Oracle Database, and Java.
</p><p><br/></p><p>The ideal candidate must excel at real-time issue resolution, root cause analysis, and managing global stakeholder communication, including supporting issues during non-working hours.<br/><br/><b>Key Troubleshooting and Response :</b><br/><br/>- Troubleshoot complex technical issues in real-time with a focus on achieving fast response times.<br/><br/>- Provide client-facing managers with up-to-the-minute details on issues as they are found, ensuring clear and timely internal communication.<br/><br/>- Respond promptly to alerts raised for any system failures.<br/><br/><b>Technical Analysis and Resolution :</b><br/><br/>- Demonstrate strong skills in technical analysis, support services, and troubleshooting.<br/><br/>- Possess an analytical approach to perform and document meticulous Root Cause Analysis (RCA).<br/><br/>- Utilize hands-on experience in Unix, Database (Oracle), and Java to analyze system behavior.<br/><br/>- Exhibit excellent skills in writing complex DB SQL queries and proficiently analyzing logs (e.g., log4J).<br/><br/>- Possess the ability to debug code effectively to identify the source of application issues.<br/><br/><b>System Operations and Monitoring :</b><br/><br/>- Utilize tools like JIRA and other ticketing tools for efficient issue tracking and management.<br/><br/>- Manage and troubleshoot automated tasks utilizing Cron Jobs.<br/><br/>- Support and interact with various Back office application GUIs.<br/><br/><b>Stakeholder Management and Support :</b><br/><br/>- Interact effectively with global stakeholders, managing user expectations while ensuring support is delivered within agreed Service Level Agreements (SLAs).<br/><br/>- Demonstrate the ability to work independently and collaboratively in a team environment with a "can-do" attitude.<br/><br/>- Be willing to handle issues and provide support during non-working hours as :</b> 35 years of experience in Product Support or Technical Support services.<br/><br/><b>Core Technology Stack :</b><br/><br/>- Hands-on expertise in Unix and Unix shell scripting.<br/><br/>- Strong experience with Oracle Database and advanced SQL query writing.<br/><br/>- Proficiency in Java and log analysis (log4J).<br/><br/><b>Technical Skills :</b> Strong technical analysis, troubleshooting, and code debugging capabilities.<br/><br/><b>Analytical Skills :</b> Proven ability to analyze complex problems in a structured manner and demonstrate multitasking effectiveness.<br/><br/><b>Communication :</b> Excellent business communication skills for interacting with global stakeholders and internal managers.<br/><br/><b>Preferred Skills :</b><br/><br/>- Understanding of MQ (Message Queuing) technologies.<br/><br/>- Experience with Docker for application deployment and troubleshooting.</p><br/></p> (ref:hirist.tech)
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Unlock Your NeoXam Product Potential: Insight & Career Growth Guide
Real-time NeoXam Product Jobs Trends in Noida, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for NeoXam Product in Noida, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 54136 jobs in India and 688 jobs in Noida. This comprehensive analysis highlights market share and opportunities for professionals in NeoXam Product roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NeoXam is currently hiring and seeking a NeoXam Product Support Engineer System Troubleshooting to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NeoXam adheres to the cultural norms as outlined by Expertini.
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