Job Description
<p><p><b>Description :</b><br/><br/>Job Title : Senior Avaya Voice Engineer L3.<br/><br/>Company : NetAnalytiks Technologies Ltd.<br/><br/>Experience : 6+ Years.<br/><br/>Location : Bangalore (Hybrid / Remote).<br/><br/>Joining : Immediate.<br/><br/><b>About NetAnalytiks Technologies Ltd.
:</b><br/><br/>NetAnalytiks Technologies is a leading IT services provider specializing in Generative AI, Machine Learning, Full Stack Development, Cybersecurity, Cloud Computing, and more.<br/><br/>We deliver tailored IT consulting, managed services, custom application development, and IT staffing solutions to clients across diverse industries.<br/><br/><b>Role Summary :</b><br/><br/>We are seeking a highly experienced Senior Avaya Voice Engineer L3 to join our Unified Communications team.<br/><br/>The ideal candidate will have deep expertise in Avaya Aura Communication Manager, Session Manager, System Manager, and Avaya SBCs, with a strong background in troubleshooting, implementation, and support of enterprise voice infrastructure.<br/><br/>This role will handle complex escalations, lead Avaya deployments and migrations, and ensure high availability and performance of voice systems in client-facing environments.<br/><br/>Job Type: Full-Time.<br/><br/>Shift: Remote work; may involve working in US shifts or overlapping hours.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Lead Tier 3 support for Avaya voice infrastructure, resolving complex incidents and escalations.<br/><br/>- Design, implement, and maintain Avaya Aura solutions, including Communication Manager, Session Manager, System Manager, and Messaging.<br/><br/>- Configure and manage Avaya SBCs, gateways, and SIP trunking.<br/><br/>- Perform system upgrades, patching, and migrations with minimal downtime.<br/><br/>- Collaborate with network and security teams to ensure voice infrastructure is secure and optimized.<br/><br/>- Monitor system performance, conduct root cause analysis, and implement preventive measures.<br/><br/>- Maintain detailed documentation, including call flows, configurations, and change logs.<br/><br/>- Interface with Avaya support and vendors for escalations and TAC cases.<br/><br/>- Participate in disaster recovery planning, voice continuity testing, and capacity planning.<br/><br/>- Work directly with overseas clients in client-facing roles, ensuring timely communication and delivery.<br/><br/>- Lead and execute migration and implementation projects for Avaya voice systems.<br/><br/><b>Required Skills & Experience :</b><br/><br/>- 6+ years of experience in enterprise voice engineering with a focus on Avaya technologies.<br/><br/>- Strong hands-on experience with Avaya Aura Communication Manager, Session Manager, and System Manager, and Avaya SBCs.<br/><br/>- Expertise in SIP trunking, call routing, dial plans, and voice security.<br/><br/>- Proven experience in migration and implementation of Avaya voice systems.<br/><br/>- Experience with Avaya Messaging, AES, and Contact Center solutions is a plus.<br/><br/>- Familiarity with VoIP monitoring tools, Wireshark, and troubleshooting SIP traces.<br/><br/>- Knowledge of networking fundamentals (QoS, VLANs, firewalls) as they relate to voice.<br/><br/>- Experience working in hybrid environments (on-prem and cloud-based voice solutions) is desirable.<br/><br/>- Must have experience working with overseas clients in client-facing roles.<br/><br/><b>Education & Certifications :</b><br/><br/>- Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).<br/><br/>- Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) preferred.<br/><br/>- Additional certifications in networking (e.g., CCNA, CCNP) are a plus.</p><br/></p> (ref:hirist.tech)