Job Description
<p><p><b>Description :</b><br/><br/></p><p>We are seeking a highly skilled and experienced Service Delivery Manager to oversee the setup, management, and optimization of data center infrastructure, with a strong focus on networking and virtualization.<br/><br/>The ideal candidate will possess a deep understanding of network security, client management, and best practices in data center operations.<br/><br/>This role requires excellent leadership, communication, and technical skills to ensure the successful delivery of services to our clients.<br/><br/><b>Responsibilities :</b><br/><br/></p><p>- Data Center Infrastructure Setup: Lead the planning, design, and implementation of data center infrastructure, including servers, storage, networking equipment, and virtualization technologies.<br/><br/>- Service Delivery Management: Oversee the delivery of services to clients, ensuring adherence to service level agreements (SLAs), quality standards, and project timelines.<br/><br/>- Networking and Virtualization Expertise: Provide expertise in networking technologies, including LAN, WAN, VLAN, routing, and switching.<br/><br/></p><p>- Manage virtualization platforms such as VMware, Hyper-V, or KVM to optimize resource utilization and performance.<br/><br/>- Network Security: Implement and maintain robust network security measures to safeguard data center infrastructure from cyber threats and unauthorized access.<br/>Ensure compliance with industry standards and regulatory requirements.<br/><br/>- Client Management: Serve as the primary point of contact for clients, addressing their requirements, concerns, and escalations in a timely and professional manner.<br/>Build strong relationships with clients to understand their business needs and align service delivery accordingly.<br/><br/>- Team Leadership: Supervise a team of technical professionals, providing guidance, mentorship, and support to ensure high performance and professional development.<br/><br/>- Performance Monitoring and Optimization: Monitor the performance of data center infrastructure, identifying areas for improvement and implementing optimization strategies to enhance efficiency, reliability, and scalability.<br/><br/>- Risk Management: Assess risks related to data center operations and develop mitigation plans to minimize downtime, data loss, and security breaches.<br/><br/>- Documentation and Reporting: Maintain accurate documentation of data center configurations, processes, and procedures.<br/><br/></p><p>- Generate regular reports on service delivery metrics, performance trends, and client satisfaction levels.<br/><br/><b>Requirements :</b></p><p><p><b><br/></b></p>- Bachelor's degree in computer science, information technology, or a related field.<br/><br/>- Master's degree preferred.<br/><br/>- Proven experience in a similar role, with a focus on data center infrastructure setup, networking, virtualization, and client management.<br/><br/>- In-depth knowledge of networking protocols, security protocols, and best practices in network design and implementation.<br/><br/>- Hands-on experience with virtualization technologies such as VMware vSphere, Microsoft Hyper-V, or KVM.<br/><br/>- Strong understanding of network security principles, including firewalls, intrusion detection/prevention systems, VPNs, and encryption techniques.<br/><br/>- Excellent leadership and communication skills, with the ability to effectively manage teams, interact with clients, and collaborate with cross-functional stakeholders.<br/><br/>- Industry certifications such as CCNA, CCNP, CCIE, VCP, or equivalent certifications preferred.<br/><br/>- Proven track record of delivering projects on time and within budget, while maintaining high levels of customer satisfaction.<br/><br/>- Ability to work in a fast-paced environment and adapt to changing priorities and requirements.<br/><br/>- Strong analytical and problem-solving skills, with a keen attention to detail and a commitment to continuous improvement.</p><br/></p> (ref:hirist.tech)