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Urgent! Network Engineer - L2 Tech Support Job Opening In Pune – Now Hiring Iden Consulting Pvt Ltd

Network Engineer L2 Tech Support



Job description

<p><p><b>Description : </b><br/><br/></p><p><br/>Skill set : CM, SM,SMGR, SBC AMS, AEP, CMS<br/><br/><b>Mandatory : </b><br/><br/><b>Preferable/Optional : </b><br/><br/>- Engineer must have 2-3yrs of experience on Avaya Contact Center environment.<br/><br/>- Should be flexible in 24-7 shifts.<br/><br/>- Installation and configuration of Avaya Soft phone.<br/><br/>- Configuration of CMS.<br/><br/>- Shift Hand?over Proper Shift hand?over with total Remedy ticket resolved in the shift & also toss back has to be mentioned.<br/><br/>- Updating Activity in tracker.<br/><br/>- Resolving each & every ticket within SLA with proper resolution.<br/><br/>- Recording every ticket resolved in shift.<br/><br/>- Coordination with user for better CSAT.<br/><br/>- User confirmation before closure to avoid ticket reopening.<br/><br/>Administration Experience on Avaya Aura Communication Manager, Session Manager, System Manager, AES, SBCE(Oracle), AMS, AEP, CMS<br/><br/>- Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces<br/><br/>- Phone or device registrations with Call Manager and SIP Server<br/><br/>- In-depth knowledge on troubleshooting Avaya Call Center Solutions and SIP integration<br/><br/>- In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.<br/><br/>- Recording solution knowledge, preferably Verint<br/><br/>- Basic SQL Database knowledge<br/><br/>Session Manager/System Manager (SIP server) administration and routing configuration<br/><br/>- Troubleshooting experience on All Avaya products<br/><br/>- Hands on experience on Incident & Change management process.<br/><br/>- Good Team player and provide periodical knowledge transfer to teams.<br/><br/>- Should have good verbal and written communication skills.</p><br/></p> (ref:hirist.tech)


Required Skill Profession

Computer Occupations



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