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Urgent! NICE CXone Job Opening In New Delhi – Now Hiring HCLTech



Job description

NICE - CXone

Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune

Experience:

14+ years

Position Overview (Job Summary):
The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone.

This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance.

The role requires strong technical expertise, problem-solving skills, and the ability to collaborate with cross-functional teams.
Primary Skills:
NICE CXone Studio scripting and IVR call flows
NICE CXone APIs and SDKs
ACD, IVR, WFM, QM, Analytics, Reporting modules
Omnichannel configurations (voice, email, chat, SMS, social)
API-based integrations (REST/SOAP, web services)
Cloud architecture (AWS/Azure/GCP)
JavaScript, Python, .NET (preferred)
CRM integrations (Salesforce, ServiceNow, MS Dynamics)
Secondary Skills:
Real-time dashboards and custom reporting
Contact center performance monitoring and optimization
Security and regulatory compliance
AI-driven CX solutions and RPA tools
Workforce Engagement Management (WEM), Quality Management (QM), Speech Analytics
Experience:
Proven experience as a NICE CXone Developer or similar role
Experience in cloud-based contact center platforms
Experience in developing and supporting omnichannel routing
Familiarity with CRM and third-party integrations
Role and Responsibilities:
A.

Key Responsibilities
Design, develop, and configure NICE CXone routing scripts and IVR flows
Build and maintain integrations with third-party applications
Develop agent desktop workflows and optimize omnichannel routing
Create and maintain API-based integrations
Monitor and troubleshoot contact center performance
Collaborate with stakeholders to gather requirements and deliver solutions
Develop and maintain dashboards and reports
Ensure compliance with security and regulatory standards
Provide technical support, testing, and documentation
B.

Additional Responsibilities
Stay updated with NICE CXone product enhancements
Contribute to continuous improvement initiatives
Support training and knowledge sharing across teams
Educational Qualification:
Not explicitly mentioned (typically a Bachelor's degree in Computer Science, IT, or related field is expected)
Certifications (Preferred):
NICE CXone Mpower Certifications (WFM, QM, Interaction Analytics, CXone Bots, etc.)
NICE InContact CIP Core / Core Plus
ACD/IVR Implementation Certification
Feedback Management Implementation Certification
NICE CXone Agent for Salesforce Implementation
NICE CXone Enlighten AutoSummary Implementation


Required Skill Profession

Computer Occupations



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    Unlock Your NICE CXone Potential: Insight & Career Growth Guide


  • Real-time NICE CXone Jobs Trends in New Delhi, India (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for NICE CXone in New Delhi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 48 jobs in India and 2 jobs in New Delhi. This comprehensive analysis highlights market share and opportunities for professionals in NICE CXone roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCLTech adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying India laws and regulations
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  • Interview Tips for NICE CXone Job Success
    HCLTech interview tips for NICE CXone

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the HCLTech's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    Final Thought:

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