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Urgent! NICE CXone Job Opening In New Delhi – Now Hiring HCLTech
NICE - CXone
Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune
Experience:
14+ years
Position Overview (Job Summary):
The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone.
This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance.
The role requires strong technical expertise, problem-solving skills, and the ability to collaborate with cross-functional teams.
Primary Skills:
NICE CXone Studio scripting and IVR call flows
NICE CXone APIs and SDKs
ACD, IVR, WFM, QM, Analytics, Reporting modules
Omnichannel configurations (voice, email, chat, SMS, social)
API-based integrations (REST/SOAP, web services)
Cloud architecture (AWS/Azure/GCP)
JavaScript, Python, .NET (preferred)
CRM integrations (Salesforce, ServiceNow, MS Dynamics)
Secondary Skills:
Real-time dashboards and custom reporting
Contact center performance monitoring and optimization
Security and regulatory compliance
AI-driven CX solutions and RPA tools
Workforce Engagement Management (WEM), Quality Management (QM), Speech Analytics
Experience:
Proven experience as a NICE CXone Developer or similar role
Experience in cloud-based contact center platforms
Experience in developing and supporting omnichannel routing
Familiarity with CRM and third-party integrations
Role and Responsibilities:
A.
Key Responsibilities
Design, develop, and configure NICE CXone routing scripts and IVR flows
Build and maintain integrations with third-party applications
Develop agent desktop workflows and optimize omnichannel routing
Create and maintain API-based integrations
Monitor and troubleshoot contact center performance
Collaborate with stakeholders to gather requirements and deliver solutions
Develop and maintain dashboards and reports
Ensure compliance with security and regulatory standards
Provide technical support, testing, and documentation
B.
Additional Responsibilities
Stay updated with NICE CXone product enhancements
Contribute to continuous improvement initiatives
Support training and knowledge sharing across teams
Educational Qualification:
Not explicitly mentioned (typically a Bachelor's degree in Computer Science, IT, or related field is expected)
Certifications (Preferred):
NICE CXone Mpower Certifications (WFM, QM, Interaction Analytics, CXone Bots, etc.)
NICE InContact CIP Core / Core Plus
ACD/IVR Implementation Certification
Feedback Management Implementation Certification
NICE CXone Agent for Salesforce Implementation
NICE CXone Enlighten AutoSummary Implementation
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Unlock Your NICE CXone Potential: Insight & Career Growth Guide
Real-time NICE CXone Jobs Trends in New Delhi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for NICE CXone in New Delhi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 48 jobs in India and 2 jobs in New Delhi. This comprehensive analysis highlights market share and opportunities for professionals in NICE CXone roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HCLTech is currently hiring and seeking a NICE CXone to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: NICE CXone Jobs New Delhi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCLTech adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a NICE CXone Jobs India varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for NICE CXone typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for NICE CXone, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your NICE CXone interview at HCLTech, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HCLTech's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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