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NICE CXone Job Opening In Noida – Now Hiring HCLTech


Job description

NICE - CXone
Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune
Experience: 14+ years
Position Overview (Job Summary):
The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone.

This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance.

The role requires strong technical expertise, problem-solving skills, and the ability to collaborate with cross-functional teams.
Primary Skills:
NICE CXone Studio scripting and IVR call flows
NICE CXone APIs and SDKs
ACD, IVR, WFM, QM, Analytics, Reporting modules
Omnichannel configurations (voice, email, chat, SMS, social)
API-based integrations (REST/SOAP, web services)
Cloud architecture (AWS/Azure/GCP)
JavaScript, Python, .NET (preferred)
CRM integrations (Salesforce, ServiceNow, MS Dynamics)
Secondary Skills:
Real-time dashboards and custom reporting
Contact center performance monitoring and optimization
Security and regulatory compliance
AI-driven CX solutions and RPA tools
Workforce Engagement Management (WEM), Quality Management (QM), Speech Analytics
Experience:
Proven experience as a NICE CXone Developer or similar role
Experience in cloud-based contact center platforms
Experience in developing and supporting omnichannel routing
Familiarity with CRM and third-party integrations
Role and Responsibilities:
A.

Key Responsibilities
Design, develop, and configure NICE CXone routing scripts and IVR flows
Build and maintain integrations with third-party applications
Develop agent desktop workflows and optimize omnichannel routing
Create and maintain API-based integrations
Monitor and troubleshoot contact center performance
Collaborate with stakeholders to gather requirements and deliver solutions
Develop and maintain dashboards and reports
Ensure compliance with security and regulatory standards
Provide technical support, testing, and documentation
B.

Additional Responsibilities
Stay updated with NICE CXone product enhancements
Contribute to continuous improvement initiatives
Support training and knowledge sharing across teams
Educational Qualification:
Not explicitly mentioned (typically a Bachelor's degree in Computer Science, IT, or related field is expected)
Certifications (Preferred):
NICE CXone Mpower Certifications (WFM, QM, Interaction Analytics, CXone Bots, etc.)
NICE InContact CIP Core / Core Plus
ACD/IVR Implementation Certification
Feedback Management Implementation Certification
NICE CXone Agent for Salesforce Implementation
NICE CXone Enlighten AutoSummary Implementation

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your NICE CXone Potential: Insight & Career Growth Guide


Real-time NICE CXone Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for NICE CXone in Noida, India, highlighting market share and opportunities for professionals in NICE CXone roles.

59 Jobs in India
59
9 Jobs in Noida
9
Download Nice Cxone Jobs Trends in Noida and India

Are You Looking for NICE CXone Job?

Great news! is currently hiring and seeking a NICE CXone to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCLTech adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for NICE CXone Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Noida. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for NICE CXone?

Key qualifications for NICE CXone typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for NICE CXone?

To improve your chances of getting hired for NICE CXone, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for NICE CXone Job Success

HCLTech interview tips for NICE CXone

Here are some tips to help you prepare for and ace your NICE CXone job interview:

Before the Interview:

Research: Learn about the HCLTech's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your NICE CXone interview at HCLTech, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HCLTech's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for NICE CXone Positions

Setting up job alerts for NICE CXone is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!