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Urgent! Nutanix Support Engineer - L2 Job Opening In Guwahati – Now Hiring Jio
Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India.
This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal.
Jio has over 400 million customers in India, generating petabytes of data every second, and hence the need to build infinitely scaling, low latency, high throughput and highly available systems.
Experience :- 4 Years to 8 Years.
Education : - BE / Btech / BCA / MCA / Mtech.
Job Summary : -
The L2 Support Engineer for Nutanix is responsible for providing advanced technical support for customers experiencing technical issues related to Nutanix solutions.
This position works closely with L1 (first-line support) and L3 (third-line support) teams to ensure customer satisfaction through troubleshooting, issue resolution, and escalations.
Mandatory Skills/Knowledge :-
1.Strong understanding of Nutanix products, including AHV (Acropolis Hypervisor), Prism, and Nutanix Enterprise Cloud.
2.Familiarity with networking protocols (TCP/IP, DNS, HTTP, etc.).
3.Experience with troubleshooting virtualization platforms (VMware, Hyper-V, or AHV).
4.Excellent problem-solving skills and ability to perform root cause analysis.
5.Customer Support: Provide second-line support for Nutanix customers by responding to incidents and resolving technical issues related to Nutanix hardware, software, and infrastructure.
6.Troubleshooting: Analyze complex customer issues involving Nutanix hardware, storage, virtualization, networking, and cloud solutions.
Utilize available tools and resources for effective problem resolution.
7.Incident Management: Ensure that tickets and incidents are managed according to SLAs. Document technical solutions for troubleshooting and knowledge-sharing purposes.
8.Escalation: If necessary, escalate unresolved issues to the L3 team, providing all relevant information to speed up resolution.
9.Collaboration: Work closely with other teams (R&D, L3, and engineering) to reproduce issues and provide feedback on product improvements.
10.Customer Communication: Communicate with customers to understand their issues, update them on the status of their cases, and provide necessary resolutions or workarounds.
11.Training & Documentation: Help build knowledge base articles, internal documentation, and training materials for the support team.
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Unlock Your Nutanix Support Potential: Insight & Career Growth Guide
Real-time Nutanix Support Jobs Trends in Guwahati, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Nutanix Support in Guwahati, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 44058 jobs in India and 260 jobs in Guwahati. This comprehensive analysis highlights market share and opportunities for professionals in Nutanix Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Jio is currently hiring and seeking a Nutanix Support Engineer L2 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Nutanix Support Engineer L2 Jobs Guwahati.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Jio adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Nutanix Support Engineer L2 Jobs India varies, but the pay scale is rated "Standard" in Guwahati. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Nutanix Support Engineer L2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Nutanix Support Engineer L2 interview at Jio, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Jio's products or services and be prepared to discuss how you can contribute to their success.
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