Urgent! Observe.AI - Salesforce Engineer - Service Cloud Job Opening In Bengaluru – Now Hiring Observe.AI
<p><p><b>About Us :</b><br/><br/>Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.<br/><br/>With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.<br/><br/>Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customersdriving better experiences and lasting relationships at every Youll Be Doing :</b></p><p><br/>- Work directly with customers and internal stakeholders to understand business problems, gather requirements, and distill them into clear technical solutions.<br/></p><p><br/></p><p>- Design and develop custom applications within Salesforce Service Cloud to optimize service processes and agent productivity.<br/></p><p><br/></p><p>- Integrate Salesforce Messaging APIs using Converse, including setup for AI/chatbot integration and conversational flows.<br/></p><p><br/></p><p>- Embed external or custom-built apps into Salesforce where needed to streamline workflows.<br/></p><p><br/></p><p>- Support product teams in shaping feature requirements, prioritizing use cases, and contributing to the product roadmap.<br/></p><p><br/></p><p>- Build and maintain scalable and maintainable code using Apex, LWC, and standard Salesforce tools.<br/></p><p><br/></p><p>- Handle data integration tasks, including pulling/pushing data via APIs and standard connectors.<br/></p><p><br/></p><p>- Conduct demos, provide solution documentation, and support deployment and testing You Bring To The Role :</b></p><p><br/>- 3+ years of Salesforce development experience with hands-on Service Cloud implementation.<br/></p><p><br/></p><p>- Strong communication skills with the ability to interface directly with customers, ask the right questions, and extract real needs.<br/></p><p><br/></p><p>- Proven ability to translate business problems into technical solutions and communicate trade-offs and benefits.<br/></p><p><br/></p><p>- Experience with Salesforce Messaging APIs and Converse setup for bot integration or conversational use cases.<br/></p><p><br/></p><p>- Proficiency in Apex, Lightning Web Components (LWC), Flows, and Salesforce platform tools.<br/></p><p><br/></p><p>- Familiarity with API-based integrations, web services (REST/SOAP), and handling data exchange.<br/></p><p><br/></p><p>- Experience working in an agile or product-driven environment with a focus on iterative delivery.<br/></p><p><br/></p><p>- Salesforce certifications such as Service Cloud Consultant or Platform Developer I/II are a plus.<br/></p><p><br/></p><p>- Build and maintain Salesforce Canvas Apps Connected Apps to embed external applications via iframes.<br/></p><p><br/></p><p>- Enable Auto-login and SSO-like experience using Salesforce SDK or Connected App OAuth flow.<br/></p><p><br/></p><p>- Hands-on experience with creating and maintaining managed packages, AppExchange security review process, and deployment strategies for external-facing Salesforce apps.<br/></p><p><br/></p><p>- Familiarity with API-based integrations, web services (REST/SOAP), WebSocket-based communication, and handling real-time or event-driven data Commitment to Inclusion and Belonging :</b></p><p><br/>Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.<br/><br/>Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.<br/><br/>Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.<br/><br/>We welcome all people.<br/><br/>We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals.<br/><br/>We seek to hire, develop, and retain talented people from all backgrounds.<br/><br/>Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups, are strongly encouraged to apply.<br/><br/>If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.<br/><br/>For more information, visit www.observe.ai.</p><br/></p> (ref:hirist.tech)
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Unlock Your Observe AI Potential: Insight & Career Growth Guide
Real-time Observe AI Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Observe AI in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 114386 jobs in India and 4963 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Observe AI roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Observe.AI is currently hiring and seeking a Observe.AI Salesforce Engineer Service Cloud to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Observe.AI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Observe.AI Salesforce Engineer Service Cloud Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Observe.AI Salesforce Engineer Service Cloud typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Observe.AI Salesforce Engineer Service Cloud interview at Observe.AI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Observe.AI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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