Urgent! Observe.AI - Software Development Engineer - Java/Spring Boot Job Opening In Bengaluru – Now Hiring Observe.AI
<p><p><b>About Us :</b><br/><br/> Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.<br/><br/> With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.<br/><br/> Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customersdriving better experiences and lasting relationships at every touchpoint.</p><p><br/></p><p><b>The Opportunity :</b><br/><br/> We are seeking a Software Development Engineer CCaaS to spearhead the design, implementation, and deployment of scalable integrations between Observe.AI and third-party Contact Centre-as-a-Service (CCaaS) platforms.<br/><br/> This role demands strong ownership of integration feasibility assessments, deep hands-on expertise in telecom protocols and APIs, and a passion for solving complex customer problems through system-level thinking.<br/><br/> You will collaborate with diverse CCaaS platforms like Genesys, NICE, Five9, AWS Connect, and more.</p><p><b><br/></b></p><p><b>What Youll Be Doing :</b></p><p><br/> - Lead feasibility and architecture design : Analyse customer CCaaS platform capabilities, perform technical feasibility studies, and identify optimal integration mechanisms (e.g SIPREC, APIs, WebSockets).<br/><br/> - Author technical specifications : Create detailed solution architecture diagrams , integration design documents, and execution plans tailored to each customer environment.<br/><br/> - Build and validate PoCs : Develop prototypes and proof-of-concepts for new CCaaS integrations to de-risk delivery and validate functional compatibility.<br/><br/> - Implement and deploy integrations : Write clean, scalable code to support real-time call/audio event ingestion; deploy and monitor integrations in cloud production environments.<br/><br/> - Act as an escalation point : Troubleshoot and resolve complex technical issues during integrations, collaborating directly with customer teams where Skills :</b></p><p><br/> What you bring to the role :<br/><br/> - Hands-on backend development experience ( Java, Spring Boot, etc.) and cloud-native products.<br/><br/> - Experience working with RestAPI, WebSockets, WebHooks, and WebRTC technologies.<br/><br/> - Inclination to work on telecom/network domain-specific activities ( Comprehending CCaaS vendor documentation, Customer Network Topologies, etc.<br/><br/> - Strong knowledge of networking fundamentals (TCP/IP, firewalls, load balancers) and operating systems.<br/><br/> - Skilled with debugging tools like Wireshark, Postman, and log analysers.<br/><br/> - Excellent troubleshooting and root-cause analysis :</b></p><p><br/> - Hands-on experience integrating with UCaaS/CCaaS platforms ( Genesys, NICE, CXone, Five9, AWS Connect, Avaya, Twilio ).<br/><br/> - Deep understanding of telecom protocols such as SIP, SDP, RTP, SIPREC, and media stream capture.<br/><br/> - Experience with cloud deployments ( AWS, GCP, Azure ) and observability tooling ( Grafana, Prometheus, ELK ).<br/><br/> - Exposure to SBCs ( Session Border Controllers ) and telecom compliance requirements.<br/><br/> - Prior experience working with or contributing to real-time AI applications ( Agent Assist ).</p><p><b><br/></b></p><p><b>Our Commitment to Inclusion and Belonging :</b></p><p><br/> Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.<br/><br/> Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.<br/><br/> Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.<br/><br/> We welcome all people.<br/><br/> We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals.<br/><br/> We seek to hire, develop, and retain talented people from all backgrounds.<br/><br/> Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.<br/><br/> If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.<br/><br/> For more information, visit www.observe.ai.</p><br/></p> (ref:hirist.tech)
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Unlock Your Observe AI Potential: Insight & Career Growth Guide
Real-time Observe AI Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Observe AI in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 114386 jobs in India and 4964 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Observe AI roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Observe.AI is currently hiring and seeking a Observe.AI Software Development Engineer Java/Spring Boot to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Observe.AI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Observe.AI Software Development Engineer Java/Spring Boot Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Observe.AI Software Development Engineer Java/Spring Boot typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Observe.AI Software Development Engineer Java/Spring Boot interview at Observe.AI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Observe.AI's products or services and be prepared to discuss how you can contribute to their success.
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