Job Description
<p>OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S<br/><br/> More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust.<br/><br/> Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data.<br/><br/> These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.<br/><br/> Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.<br/><br/> Job Summary:<br/><br/> As part of the Product Enablement Team, the AI Analyst is responsible for tasks to optimize processes and tools to support overall release management and tooling to support product management.<br/><br/> This role involves collaborating across teams to manage product experience tools and deliver key metrics for roadmap planning following an AI first focus.<br/><br/> The AI Analyst will work closely across the R&D team and other departments, such as customer success, professional services, and field enablement teams to execute a structured product enablement methodology.<br/><br/> By ensuring seamless coordination, the AI Analyst will contribute to successful product adoption, improved operational efficiency, and enhanced user experience.<br/><br/> Responsibilities:<br/><br/>- Work closely with Product Enablement Project Management to facilitate and drive a consistent enablement experience, ensuring successful projects and training.<br/><br/>- As part of the Product Enablement team, deliver tasks in the following three areas.<br/><br/>Software Release Management:<br/><br/>- Partner with development, testing, and operations teams to streamline software releases.<br/><br/>- Utilizing AI processes to document release plans, schedules, and scope to ensure transparency and alignment, minimizing manual tasks.<br/><br/>- Monitor release progress, identify issues, and communicate updates to stakeholders.<br/><br/>- Ensure release readiness by validating business requirements that are met before deployment.<br/><br/>- Facilitate post-release enablement evaluations to identify process improvements to optimize future releases.<br/><br/> User Experience & Third-Party Tools:<br/><br/>- Manage third-party tools that enhance product experience and team efficiency.<br/><br/>- Monitor third-party tool adoption and effectiveness, ensuring alignment with business objectives in collaboration with product leaders.<br/><br/> Develop frameworks and standard operating procedures (SOPs) for tooling in collaboration with the Product Enablement team.<br/><br/>- Provide training and support to internal teams on third-party tooling capabilities.<br/><br/>- Monitor third-party tool AI functionality expansion to recommend application to OpenGov.<br/><br/> Data Analysis:<br/><br/>- Continuously gather and analyze business requirements from stakeholders to improve product processes.<br/><br/>- Develop dashboards and reports to measure product adoption, process efficiency, and tooling performance.<br/><br/>- Act as the technical point of contact for product experience tooling, providing guidance and troubleshooting support.<br/><br/> Requirements And Preferred Experience:<br/><br/>- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.<br/><br/>- 3+ years of experience supporting software release management.<br/><br/>- Experience incorporating AI agents to improve processes and tracking the results.<br/><br/>- Experience in implementing or managing third-party tools, preferred.<br/><br/>- Knowledge and experience in documenting and assessing process flows.<br/><br/>- Knowledge and experience in analyzing and reporting data.<br/><br/> Strong data management skills:<br/><br/> Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members.<br/><br/> Ability to adapt to a rapidly changing product and respond strategically to customer needs, preferred.<br/><br/> Excellent interpersonal skills, including verbal and written communication skills, teamwork, with a solutioning mentality.<br/><br/> Why OpenGov?.<br/><br/> A Mission That Matters.<br/><br/> At OpenGov, public service is personal.<br/><br/> We are passionate about our mission to power more effective and accountable government.<br/><br/> Government that operates efficiently, adapts to change, and strengthens public trust.<br/><br/> Some people say this is boring.<br/><br/> We think it's the core of our democracy.<br/><br/> Opportunity to Innovate.<br/><br/> The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents.<br/><br/> Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government.<br/><br/> We've touched 2,000 communities so far, and we're just getting started.<br/><br/> A Team of Passionate, Driven People.<br/><br/> This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out.<br/><br/> Our global team of 800+ employees is united in our commitment to challenge the status quo.<br/><br/> OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.<br/><br/> A Place to Make Your Mark.<br/><br/> We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve.<br/><br/> If you have a great idea, we want to hear it.<br/><br/> Excellent performance is recognized and rewarded, and we love to promote from within.<br/><br/> Benefits That Work For You.<br/><br/> Enjoy an award-winning workplace with the benefits to match, including:<br/><br/> Comprehensive healthcare options for individuals and families.<br/><br/> Flexible vacation policy and paid company holidays.<br/><br/> 401(k) with company match (USA only).<br/><br/> Paid parental leave, wellness stipends, and HSA contributions.<br/><br/> Professional development and growth opportunities.<br/><br/> A collaborative office environment with weekly catered lunches.<br/></p> (ref:iimjobs.com)