Job Description
<p>- Our Pune site is a key R&D, GTM, and Enterprise Systems innovation hub delivering world-class product development and service in Government Technology.<br/><br/>- The Head of Pune Operations ensures seamless cross-functional operations.<br/><br/> Role Overview:<br/><br/>- As Head of Pune Operations, you will serve as the operational leader for OpenGov's Pune Innovation Hub-driving excellence across all functions.<br/><br/>- While closely partnering with local and global R&D, HR, GTM, Operations, and Enterprise Systems leadership, you will report directly to the SVP of Operations and own end-to-end business operations in the Pune office.<br/><br/>- You will act as the connective tissue between functional departments, global leadership, and local stakeholders-ensuring site-wide alignment, fiscal discipline, and operational effectiveness.<br/><br/> Core Responsibilities:<br/><br/>- Own day-to-day management of all functions at our Pune office-including Engineering, Product Management, Services, Support, Marketing, HR, Finance, IT, Facilities, Procurement, Travel, and Vendor Management.<br/><br/>- Collaborate with global Finance to create and manage site budgets, headcount planning, forecasts, and cost-control initiatives.<br/><br/>- Design and execute scalable programs that improve productivity, reduce friction, and streamline site-wide processes.<br/><br/>- Serve as the go-to liaison for site operations to the SVP of Operations, preparing executive dashboards, KPIs, and status updates.<br/><br/>- Partner with HR to drive hiring plans, employee engagement initiatives, local onboarding, local branding, and site culture development.<br/><br/>- Ensure compliance with global and local IT, cybersecurity, facilities, and employment standards in coordination with respective global teams.<br/><br/>- Coordinate with functional leads across departments and time zones to align Pune operations with company-wide goals and strategy.<br/><br/>- Lead operational planning for site-wide meetings, leadership offsites, and internal events; prepare agendas, document outcomes, and drive accountability.<br/><br/>- Act as the primary ambassador and vocal advocate for the Pune office, ensuring its voice, achievements, and challenges are clearly represented and integrated across the broader company, <br/><br/>- Serve as the visible and inspiring leader for the Pune team-championing local talent, fostering a strong sense of belonging and purpose, and driving seamless collaboration and alignment with the company's global culture, goals, and operations.<br/><br/> What You'll Bring:<br/><br/></p><p> - Bachelor's or Master's degree in Business, Engineering, Operations, or a related field.<br/><br/>- 8+ years of experience in operations management, strategy, program management, or consulting across multiple business functions at enterprise SaaS companies.<br/><br/>- Proven ability to design and execute cross-functional programs in a fast-paced, high-growth environment.<br/><br/>- Exceptional verbal and written communication skills, with comfort engaging senior stakeholders.<br/><br/>- Strong analytical capabilities; proficiency with Excel, AI-usage, and BI/data-visualization tools.<br/><br/>- Highly organized, detail-oriented, and adept at managing multiple concurrent priorities.<br/><br/> -Demonstrated track record of driving process improvements and delivering measurable business impact.<br/><br/>- Ability to thrive in a matrixed global environment and build effective cross-functional relationships.<br/><br/>- Certifications in Lean, Six Sigma, or PMP.<br/><br/>- History of building and sustaining KPIs and dashboards that inform executive decision-making.<br/><br/>- Experience partnering with global teams and navigating complex matrixed organizations.<br/></p> (ref:iimjobs.com)