Operation Manager [T500 20769]

Job description

ANSR is hiring for one of its clients:

About Dr. Martens:

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire.

Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements.

Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude.

The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

Role Overview

We are seeking a dynamic and proactive Office Manager to join our newly established Global Technology Centre (GTC) in Bangalore.

This role will serve as the key operational liaison between our internal teams and our service delivery partners.

The Office Manager will ensure smooth coordination, efficient service delivery, and strong governance of operational processes as the GTC scales.

This is a junior-to-mid-level role with significant stakeholder exposure and room to grow as the GTC matures.

Key Responsibilities:

Relationship & Vendor Management

- Serve as the primary relationship manager for ANSR, conducting regular check-ins with key contacts.
- Monitor service delivery against contractual terms; assess and recommend scaling services up or down based on evolving business needs.
- Maintain in-depth knowledge of Statements of Work (SOWs), Master Service Agreements (MSAs), and Service Level Agreements (SLAs).
- Partner with Procurement to manage renewals, scope changes, and contract negotiations.

Financial Oversight

- Track and reconcile incoming and outgoing costs associated with ANSR and other vendors, in collaboration with Finance.
- Support budgeting and forecasting activities related to GTC operations.
- Review invoices and ensure accurate billing against services rendered.

Governance & Reporting

- Coordinate and prepare for Quarterly Business Reviews (QBRs), including agendas, data consolidation, and presentation materials.
- Maintain operational dashboards and reports that provide transparency on service performance, issues, and key metrics.

Operational Support & Issue Escalation

- Act as the central point of contact for Functional Leads, ensuring consistent communication and timely issue resolution.
- Escalate risks and unresolved concerns to appropriate stakeholders.
- Drive two-way feedback loops to improve collaboration and service delivery across functions such as HR, IT, Finance/Payroll, Facilities & Workplace, and Demand Planning.

Workplace & People Experience

- Liaise with ANSR and internal teams to ensure the workspace is functional, secure, and fit for purpose.
- Coordinate onboarding logistics for new joiners and support GTC-wide engagement initiatives and events.
- Monitor workspace usage and suggest optimizations in line with headcount growth and team structures.
- Ensure employee benefits, such as meals and transportation, are provided for aren working as intended.

Compliance & Documentation

- Ensure documentation and procedures are maintained, up to date, and compliant with company policies and local regulations.
- Support audit processes and compliance check as needed.

Other Potential Responsibilities (Optional/Expandable)

- Support local recruitment coordination, in partnership with HR/Talent Acquisition.
- Assist with delivering internal communications during key project phases or transitions as the GTC scales.
- Coordinate visitor logistics for traveling employees and leadership team members

Key Skills & Experience

- 3–5 years of experience in an operational, office management, or vendor coordination role, ideally within a multinational or global capability centre environment.
- Strong understanding of service agreements, financial tracking, and governance processes.
- Proven ability to build strong working relationships with cross-functional teams and external partners.
- Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Excellent communication, stakeholder management, and problem-solving skills.

Desirable Qualifications

- Experience working with or alongside ANSR or similar service delivery partners.
- Exposure to global business environments and matrix organizations.
- Familiarity with enterprise tools such as SAP, Dayforce, D365 or similar platforms.

Are you ready to fill your boots?

Apply now.

At Dr. Martens, we are committed to creating an environment in which we canal be our best and bring our authentic selves to work.

We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability.

Diverse and inclusive teams have a positive impact on our brand helping us to speak authentically to our customers.

We strive to develop a business where our people can thrive and feel empowered to express themselves.

Because we believe everyone should feel supported an included whatever their role in the Dr. Martens community.

Required Skill Profession

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