Job Overview
Category
Business Operations Specialists
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Job Description
Job Description
As an Operations Consultant (Projects and Experience), you will mentor Livepreneurs on different skills.
You will be responsible to maintain a good customer experience throughout the project timeline in the design & operations stage.
You will be responsible to make every Livpreneur successful.
You will work with the different functions to constantly provide insights to improve processes for Livprenuers.
- Understand drawings (2D/3D) of all disciplines (Civil, Electrical, Plumbing, Carpentry, etc).
- Identify design discrepancies and foresee execution risks.
- Validate & review work orders, BOQs, drawings.
- Prepare detailed project execution schedules highlighting interdependencies of various tasks.
- Auditing the site work by doing regular site inspections as well as monitoring remotely with quality control.
- Ensuring that all quality and timeline related requirements are met.
- To ensure timely site updates are available to the customer from Livpreneurs.
- A bridge between Livpreneurs & Customers during design to project execution stage.
- Updating of project trackers & summaries.
- Manage a team of 5 to 10 Livpreneurs in a city or region.
- Analyze data to identify performance bottlenecks, devise corrective solutions, and own implementation end-to-end.
- Be the quality custodian of your Livpreneurs projects ensuring the superlative customer experience.
- Identify Livpreneur’s specific challenges that may aid or hamper their performance and devise solutions around them.
- Work with internal functions on key initiatives such as SOPs, pricing and new initiatives.
Job Requirement
- Management Graduate/Construction management, preferably from a Tier I/Tier II Institute.
- Strong Project Management/Engineering/Architecture background is a must with 2+ years of experience.
- Must have experience in handling at least 15+ renovation projects.
- Have a deep appreciation and understanding of site execution for home renovations.
- Ability to assess design feasibility, visualize on-site conditions and foresee execution risks.
- Process-driven project management professionals with quick problem-solving skills.
- Excellent interpersonal and communication skills.
- Proactive and capable of prioritizing work.
- Extremely high level of ownership and learning aptitude.
- Past experience in managing project management/operations is a core requirement for this role preferable if worked with ops-focused startups.
- The high degree of comfort on Excel/Google Sheets and strong data analysis skills.
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