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Operations Manager I Job Opening In Gurugram – Now Hiring Concentrix


Job description

Description


Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance.

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Role and key responsibilities:

  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
  • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
  • Selecting, training, developing, and managing performance of direct reports and their associates- including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
  • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance targets
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
  • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner
  • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
  • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
  • Attend business reviews with the client
  • Handle a team of team leaders

Key Skills and knowledge:

  • Must be a graduate
  • Strong verbal and written communication skills
  • Experience of working with Voice or chat or both
  • Good Presentation skills
  • Thorough knowledge of MS office/ back office
  • Excellent facilitation  and people management skills.
  • Experience in direct Client interaction will be an additional advantage.
  • Should have handled bigger spans of agents ,TLs, AMs etc.

Education:-

  • Graduate in any discipline is essential

Disclaimer:-

  • 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix.

    Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

 

Location:

IND Gurgaon - Bld 14 IT SEZ (GST)

Language Requirements:

Time Type:

Full time

Required Skill Profession

Top Executives


  • Job Details

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Unlock Your Operations Manager Potential: Insight & Career Growth Guide


Real-time Operations Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Manager in Gurugram, India, highlighting market share and opportunities for professionals in Operations Manager roles.

366101 Jobs in India
366101
7079 Jobs in Gurugram
7079
Download Operations Manager Jobs Trends in Gurugram and India

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

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