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Operations Processing Senior Associate Job Opening In Gurugram – Now Hiring NTT DATA


Job description

Job Description

: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues.

These could include password resets, software installations, and general troubleshooting.

Offering a quick and accessible solution for common IT-related problems.

And, well prepare reports in MS Excel using advanced dashboards along with good MS Power Point presentation skills.
  • 3 to 5 years prior experience in a technical support role
  • Experience in help desk/call support etiquettes.
  • Strong problem solving, priority setting, and collaboration skills.
  • Attention to detail.
  • Adaptability to changing work environment and technologies.
  • Should have Good communication skills (listening, writing and speaking)
  • Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
  • Experience (2+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint, Etc.)
  • Must have MS- Office skills (Excel , PowerPoint) to build presentations and advanced dashboards.
  • Bachelor’s Degree in related field.
  •  Technical Skills:

  • Should have a hands-on experience and Level one Knowledge of operating system Linux and Windows OS.
  • Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
  • Should have basic understanding of Amazon AWS or Microsoft Azure portal.
  • Diligently observe and interpret cloud monitoring dashboards and alerts.
  • Resolve basic issues; escalate urgent and complex issues.

    Know the difference.
  • Basic/Intermediate knowledge of Microsoft AD, DNS, Group Policies)
  • Basic knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, DHCP, tracert, LAN)
  • Basic knowledge of Virtualization likewise VMWARE/HYPER-V/Citrix.
  • Contribute to technical knowledge base.
  • Preferred if having MCSE/MCSA certifications OR AWS/AZURE certification.
  • Work Timings: Flexible to operate in 24/7

    Job Type: FTE

    Work Location: Gurugram, Haryana

    Environment: Work From Office and Hybrid.

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    Required Skill Profession

    Computer Occupations


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    Unlock Your Operations Processing Potential: Insight & Career Growth Guide


    Real-time Operations Processing Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Processing in Gurugram, India, highlighting market share and opportunities for professionals in Operations Processing roles.

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    850 Jobs in Gurugram
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    Are You Looking for Operations Processing Senior Associate Job?

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    The Work Culture

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    The fundamental ethical values are:

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    2. Loyalty

    3. Impartiapty

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    5. Accountabipty

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    7. Obeying India laws and regulations

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