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Urgent! Operations Strategist Job Opening In Anand – Now Hiring beBeeAdherence

Operations Strategist



Job description

Job Title: Workforce Management

A Workforce Manager is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met.

  • Key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency.

  • The role involves real-time monitoring, staffing adjustments, break management, adherence monitoring, performance reporting, collaboration with operations team, identifying trends, escalation management, and system management.

The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to work under pressure in a fast-paced environment.

Shift Timings: 9 Hours Shift in between 4:30 PM to 4:30 AM IST


Required Skill Profession

Business Operations Specialists



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