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Urgent! Operations Workforce Strategist Job Opening In Vellore – Now Hiring beBeeWorkforce

Operations Workforce Strategist



Job description

Job Overview

A workforce management supervisor plays a pivotal role in an organization, overseeing the planning and scheduling of staff to meet operational demands.

This involves forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws to optimize productivity and service levels.

Key Responsibilities:

  • Forecasting and Staffing: Analyze historical data to predict future call volume and adjust staffing plans accordingly.

    Develop strategies based on forecasted demand and business goals, ensuring adequate coverage during peak periods.

  • Scheduling and Allocation: Create employee schedules that align with forecasted demand and labor constraints.

    Optimize shift patterns to maximize efficiency and minimize costs while managing employee time off requests.

  • Performance Monitoring and Coaching: Monitor real-time adherence to schedules and performance metrics.

    Identify areas for improvement and provide coaching to employees, conducting regular performance reviews and providing feedback.

  • Data Analysis and Reporting: Analyze workforce data to identify trends and opportunities for optimization.

    Generate reports on key performance indicators (KPIs) related to workforce management, presenting data insights to inform decision-making.

  • Compliance Management: Ensure compliance with labor laws and company policies regarding scheduling and overtime.

    Monitor employee time and attendance to prevent violations.


Required Skill Profession

Business Operations Specialists



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