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Urgent! Optimizing Staffing Levels Job Opening In Jaipur – Now Hiring beBeeAnalyst

Optimizing Staffing Levels



Job description

Job Title: Workforce Management Analyst

This role involves analyzing historical data and current trends to forecast future staffing needs, ensuring accurate scheduling of employees.

  • Responsibilities include monitoring call volume, average handle time, and other relevant metrics to generate accurate forecasts.

  • Identifying potential fluctuations in demand and adjusting staffing levels accordingly to optimize service levels while managing labor costs.

Data Analysis

Data Review Process : Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting.

Key areas of focus include understanding call volume trends, identifying peak hours, and determining optimal staffing levels based on historical data.

Forecasting Model Creation

Short-term Forecasting : Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations.

Regularly reviewing and refining forecasting models to ensure accuracy and reliability.

Intraday Adjustments

Staffing Adjustments : Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as needed throughout the day.

Collaborating with operational teams to ensure proper staffing levels are maintained and adjusted accordingly.

Communication and Collaboration

Team Communication : Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

Ensuring clear and effective communication among team members to facilitate smooth operations.

Performance Reporting

Reporting and Analysis : Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments.

Providing regular performance reports to stakeholders, highlighting successes and areas for growth.


Required Skill Profession

Business Operations Specialists



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