Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Optimizing Workforce Efficiency.
India Jobs Expertini

Urgent! Optimizing Workforce Efficiency Job Opening In Visakhapatnam – Now Hiring beBeeWorkforce

Optimizing Workforce Efficiency



Job description

Gainwell Technologies is seeking a skilled Workforce Management Real-Time Analyst.

Key Responsibilities:

  • Analyze real-time data to identify potential issues and areas for improvement
  • Monitor call volumes, agent status, and queue lengths to ensure service level agreements are met
  • Adjust agent schedules in real-time to optimize operational efficiency
  • Manage break times, unplanned absences, and agent adherence to scheduled work times
  • Generate real-time reports on key metrics like call volume, average handle time, and service level attainment

Requirements:

  • Strong analytical skills to interpret data and make informed decisions quickly
  • Excellent communication skills to collaborate with operations teams and escalate issues effectively
  • Ability to work under pressure and make rapid adjustments in a fast-paced environment
  • Proficiency in workforce management software and tools
  • Understanding of contact center operations and key performance metrics

The shift timings will be 9 hours between 4:30 PM to 4:30 AM IST (night shift).

At Gainwell Technologies, we aim to create an optimal work environment that supports the success of our employees.


Required Skill Profession

Supervisors Of Office And Administrative Support Workers



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Optimizing Workforce Potential: Insight & Career Growth Guide