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Urgent! Oracle Fusion Cloud CX Subscription Management- Principal Consultant Job Opening In Hyderabad – Now Hiring Oracle

Oracle Fusion Cloud CX Subscription Management Principal Consultant



Job description

Key Responsibilities

  • Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Subscription Management, CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud solutions.

  • Act as a subject matter expert (SME) on subscription lifecycle processes, including order capture, billing, amendments, renewals, and cancellations.

  • Design scalable and compliant subscription billing models tailored to business needs.

  • Understanding of various integration points between Subscription Management with upstream and downstream systems

  • Troubleshoot the reported issues and provide corrective actions

  • Qualifications & Skills

    Mandatory:

  • Bachelor’s degree (BE, BTech, MCA).

  • Minimum 5 years’ experience with Oracle CX Cloud products (Subscription Management, Fusion Sales/Service Cloud and CPQ).

  • Deep Implementation/Support experience of CX processes and Subscription Management solution areas.

  • Proficient in utilizing REST and SOAP APIs

  • Strong analytical and problem-solving skills.

  • Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

  • Good-to-Have:

  • Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

  • Redwood migration

  • Excellent communication and project management skills, including stakeholder and team facilitation.

  • Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

  • Self-Assessment Questions

  • Do I have hands-on experience implementing and supporting in Subscription Management.

  • Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell?

  • Have I successfully supported diverse Oracle Fusion 
  • Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?

  • 1.

    Incident Management

  • Troubleshoot and resolve application issues:
    Address user tickets, triage issues, and provide solutions for both functional and technical problems.

  • Prioritize and escalate:
    Identify business-critical issues that require urgent attention or Oracle escalation.

  • 2.

    End-User Support & Enablement

  • Respond to user queries:
    Answer “how to” questions, guide on navigation, and help interpret application results and configurations.

  • Conduct training and knowledge sharing:
    Provide onboarding, refresher, and update training to business users.

  • 3.

    Configuration & Administration

  • Assist with configuration:
    Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, , often in production and preview environments.

  • Support minor changes and regression tests during quarterly updates.

  • 4.

    Service Request (SR) Management

  • Log and manage Service Requests (SRs) with Oracle:
    Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.

  • Monitor patch and bug progress and keep business updated.

  • 5.

    Release & Patch Readiness

  • Analyze and communicate impact of quarterly updates:
    Review “What’s New” documents, pretest updates in sandboxes, and advise the business of changes or risks.

  • Regressions/UAT testing:
    Coordinate or perform user acceptance and regression testing after updates.

  • 6.

    Integration & Data Flow Support

  • Monitor and support integrations:
    Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS.

  • Coordinate with IT or integration partners as needed.

  • 8.

    Documentation & Knowledge Base

  • Maintain up-to-date support documentation:
    Update FAQs, quick guides, and process manuals for evolving system and business processes.

  • 9.

    Customer Experience

  • Advocate for user satisfaction:
    Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.

  • 10.

    Compliance & Best Practice

  • Ensure data privacy and compliance:
    Follow all Oracle and customer organization data handling and privacy requirements.

  • Promote SaaS best practices (., configure > extend > customize) and minimize system customizations.

  • Career Level - IC4


    Required Skill Profession

    Other General



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