Oracle Product Lifecycle Management: Service Engineer

Provide L1 support for Oracle Cloud PLM-Product Development (PD) / Product Data Hub (PDH)
● Hand-on experience with Oracle Fusion product life cycle configurations, and customization management and support
● Perform API integration testing, configuring Oracle PDH application components
● Deliver post-production support/hypercare service
● Create custom reports using Oracle tools
● Perform Root cause analysis on recurring issues
● Execute Agile data migration processes
● Conduct quarterly configuration and patch validations/testing
● Analyze and prioritize support requests involving Oracle Fusion product life cycle configurations and customizations issues
● Perform initial assessment and customization component failures
● Coordinate post-production support/Hypercare requests
● Triage issues related to custom reports using oracle tools
● Manage incidents tickets for Agile data migration challenges
● Track and prioritize quarterly configuration and patch validations/testing requests Requirements:
● 5+ experience with Oracle Cloud PLM solutions
● Strong understanding of product lifecycle management principles
● Proficiency in Oracle PDH application configurations
● Knowledge of API integration and testing methodologies (patch testing)
● Experience with custom reports development using oracle tools
● Background in Agile data migration techniques
● Ability to validate and test system configuration and patches
● Excellent troubleshooting and problem solving skills
● Strong communication abilities with both technical and business stakeholders