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Urgent! Orbia - ServiceNow Platform Manager - ITIL Frameworks Job Opening In Pune – Now Hiring Orbia

Orbia ServiceNow Platform Manager ITIL Frameworks



Job description

<p><p><b>Job Title :</b> ServiceNow Platform Manager<br/><br/><b>Location :</b> Pune (Baner)<br/><br/><b>Experience :</b> 68 years<br/><br/><b>About the Role :</b><br/><br/>We are seeking a highly skilled and experienced ServiceNow Platform Manager to oversee the strategy, governance, and adoption of our ServiceNow platform.

The ideal candidate will act as a platform owner, driving innovation, aligning technology with business needs, and ensuring value delivery across the organization.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Define and own the vision, strategy, and roadmap for the ServiceNow platform.<br/><br/>- Act as the Product Owner for ServiceNow modules, managing backlog and priorities.<br/><br/>- Partner with business, IT, compliance, and security stakeholders to align the platform with organizational objectives.<br/><br/>- Establish and enforce governance, standards, and best practices for ServiceNow development and integrations.<br/><br/>- Manage relationships with ServiceNow vendors, MSPs, and third-party partners.<br/><br/>- Oversee platform upgrades, scalability, and adoption across business units.<br/><br/>- Drive license optimization, budgeting, and ROI measurement to ensure cost-effective platform usage.<br/><br/>- Define and track KPIs, dashboards, and reporting frameworks to measure platform success.<br/><br/>- Ensure data privacy, compliance, and security standards are embedded into platform operations.<br/><br/>- Balance innovation, stability, and cost-effectiveness while driving digital transformation initiatives.<br/><br/><b>Required Skills & Competencies :</b><br/><br/>- 68 years of experience as a ServiceNow Platform Manager/Owner or in a similar role.<br/><br/>- Strong expertise in ServiceNow platform strategy, governance, and adoption.<br/><br/>- Solid understanding of ServiceNow modules (ITSM, ITOM, HRSD, GRC, CSM, etc.).<br/><br/>- Proven experience in product ownership vision, roadmap, backlog management.<br/><br/>- Excellent stakeholder management and cross-functional collaboration skills.<br/><br/>- Strong financial acumen with experience in budgeting, license optimization, and ROI reporting.<br/><br/>- Experience in vendor and partner management within ServiceNow ecosystem.<br/><br/>- Proficiency in data analysis, dashboards, and KPI measurement.<br/><br/>- Strong knowledge of ITIL practices, compliance, and security frameworks.</p><br/></p> (ref:hirist.tech)


Required Skill Profession

Computer Occupations



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