Urgent! PAR Tech - Product Support Specialist Job Opening In Jaipur – Now Hiring PAR Tech India
<p>Product Support Specialist (Technical Support Specialist).<br/><br/> Location: Jaipur, India.<br/><br/> Reporting To: Manager, Technical Support.<br/><br/> Punchh seeks a Product Support Specialist to join our Support team in Jaipur, India.<br/><br/>- In this customer-facing role, the Product Support Specialist will be trained on the Punchh marketing platform, becoming the primary point of contact for business customers.<br/><br/>- This position involves assisting with questions and configurations of campaigns, software integrations, and features like loyalty programs and gift card management on the Punchh platform.<br/><br/>- We are looking for someone passionate about customer excellence, with an interest in marketing technology platforms and supporting business customers in the restaurant, convenience store, and retail industries.<br/><br/>- The ideal candidate should be inquisitive, process-oriented, and solution-driven.<br/><br/> What You'll Do:<br/><br/></p><p> - Engage with business customers via phone and email to support the Punchh marketing platform's SaaS application, including Point of Sale (POS) and API integrations.<br/><br/>- Investigate and troubleshoot technical issues within the Punchh SaaS platform.<br/><br/>- Understand customers' business needs and objectives for campaigns and segments created on the platform.<br/><br/>- Flexibility to work Day, Afternoon, or Night shifts (IST hours) with occasional on-call or overtime as needed.<br/><br/> What You'll Need:<br/><br/>- Minimum of 3 years in a technical support or troubleshooting role with SMB and enterprise customers within a SaaS company.<br/><br/>- Including 3 years of experience in at least two of the following areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API log reading, Mobile App troubleshooting, POS system implementation, and troubleshooting.<br/><br/>- Experience with marketing technology, loyalty programs, or digital marketing campaigns is a plus.<br/><br/>- Curious and investigative, adept at asking probing questions to understand and address customer issues.<br/><br/>- Unleash Your Potential - Excellent time management skills, with the ability to manage time-sensitive tasks and deadlines.<br/><br/>- Skill in prioritizing and triaging competing tasks while maintaining customer satisfaction.<br/><br/>- High customer empathy and commitment to issue resolution.<br/><br/>- Impeccable attention to detail.
Clear and effective communicator on Zoom/Teams meetings and in email.<br/><br/>- Creative and resourceful problem-solver.<br/><br/>- Strong sense of accountability and ownership.<br/></p> (ref:iimjobs.com)
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Unlock Your PAR Tech Potential: Insight & Career Growth Guide
Real-time PAR Tech Jobs Trends in Jaipur, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for PAR Tech in Jaipur, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13642 jobs in India and 113 jobs in Jaipur. This comprehensive analysis highlights market share and opportunities for professionals in PAR Tech roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PAR Tech India is currently hiring and seeking a PAR Tech Product Support Specialist to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PAR Tech India adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a PAR Tech Product Support Specialist Jobs India varies, but the pay scale is rated "Standard" in Jaipur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for PAR Tech Product Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your PAR Tech Product Support Specialist interview at PAR Tech India, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PAR Tech India's products or services and be prepared to discuss how you can contribute to their success.
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