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Personalized Support Engineer (Technical Support with Ticketing) - REMOTE - FTE Job Opening In Meerut – Now Hiring TELUS Digital

Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE

    India Jobs Expertini Expertini India Jobs Meerut Computer Occupations Personalized Support Engineer (Technical Support With Ticketing) Remote Fte

Job description

About the job:

The Personalized Support Engineer (PSE) is a member of the Global Personalized support

team supporting our top tier customers.

They are responsible for handling Phone Numbers

product while also working and collaborating with the Technical Account Managers (TAMs.) The

Global PSE team advocates for our TAMs’ customers as if they are their own while providing

24x7x365 coverage, managing specializations and guarding the queue.

This position requires working in a shift, APAC IST ,EMEA - IST, NAMER

IST.

We work 5 days a week, and could include one or both weekend days.

(Tue-Sat, Sun-Thur, Mon-Fri etc)


Responsibilities:

In this role, you will:

● BE AN OWNER: Use your strong technical and diplomatic skills to address customer

issues and provide customer feedback to client Product and Engineering teams.

● WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers,

architects, and support personnel to resolve problems with potentially very costly and

far-reaching consequences.

● EMPOWER OTHERS: Collaborate with your teammates, the client Product and

Engineering teams including filing JIRAs to report reproducible bugs.

● RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us.

This

position may require working an irregular shift, including the weekend/holidays (Shifts

are subject to change based on evolving team and customer needs).


Required:

● Fluent in English language (both oral and written)

● 3+ years’ experience in a client-facing technical role, preferably the ability to understand

and troubleshoot issues with cloud solutions.

● Supporting customers with service level agreements (SLAs), preferably in hours, utilizing

a ticket system such as Zendesk.

● Excellence in task prioritization and evaluation of situational urgency.

● Advanced time management skills and proficiency at developing workflows to increase

troubleshooting efficiency while still following standard processes and procedures.

● Ability to stand in the customer’s shoes and demonstrated dedication to the customer

experience.

● Enthusiasm for interacting and collaborating with other departments within Client in your

search for the solutions our customers need.


Desired:

● Coming from a technical background

● Experience working with top tier customers.

● Experience working with REST APIs.

● Experience working with JIRA, Confluence, Airtable and other project tools.

● Previous exposure or knowledge of Client products

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Personalized Support Potential: Insight & Career Growth Guide


Real-time Personalized Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Personalized Support in Meerut, India, highlighting market share and opportunities for professionals in Personalized Support roles.

48822 Jobs in India
48822
308 Jobs in Meerut
308
Download Personalized Support Jobs Trends in Meerut and India

Are You Looking for Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE Job?

Great news! is currently hiring and seeking a Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TELUS Digital adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Meerut. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE?

Key qualifications for Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE Job Success

TELUS Digital interview tips for Personalized Support Engineer (Technical Support with Ticketing)   REMOTE   FTE

Here are some tips to help you prepare for and ace your Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE job interview:

Before the Interview:

Research: Learn about the TELUS Digital's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Personalized Support Engineer (Technical Support with Ticketing) REMOTE FTE interview at TELUS Digital, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TELUS Digital's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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