Pinnacle Teleservices - L1 Network Support Engineer - CompTIA Security

<p><p><b>Description :</b><br/><br/>About the Role :<br/><br/>We are seeking a skilled Network Support Engineer to monitor, maintain, and support our LAN/WAN, Wi-Fi, and VPN infrastructure.

The ideal candidate will ensure smooth network operations, promptly troubleshoot issues, and escalate complex problems to Level 2 support when necessary.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Proactively monitor network devices including routers, switches, firewalls, and Wi-Fi access points.<br/><br/>- Troubleshoot LAN/WAN, VPN, and connectivity issues to ensure minimal downtime.<br/><br/>- Configure VLANs, ports, IP addresses, and related network settings.<br/><br/>- Maintain and update network diagrams, asset inventories, and documentation.<br/><br/>- Support implementation of network changes and upgrades in coordination with the IT team.<br/><br/>- Escalate unresolved issues to L2/L3 teams while ensuring proper handover and documentation.<br/><br/><b>Required Skills :</b><br/><br/>- Strong knowledge of Cisco and/or Fortinet networking devices.<br/><br/>- Hands-on experience with VLANs, DHCP/DNS, VPN, and network monitoring tools.<br/><br/>- Good understanding of basic routing, switching, and firewall concepts.<br/><br/>- Excellent troubleshooting and problem-solving abilities.<br/><br/><b>Preferred Certifications :</b><br/><br/>- CCNA, Network+, or Fortinet NSE 13 certifications.<br/><br/><b>Preferred Qualifications :</b><br/><br/>- Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.<br/><br/>- Additional certifications such as CompTIA A+, CCNA, or MCSA are a plus.<br/><br/>- 35 years of experience in IT support, system administration, or network administration roles.</p><br/></p> (ref:hirist.tech)