Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Platform Management Manager.
India Jobs Expertini

Urgent! Platform Management Manager Job Opening In Rajkot – Now Hiring TELUS Digital

Platform Management Manager



Job description

Position overview

As a Platform Management Manager you provide leadership to multiple teams who maintain and support a wide range of software applications for Workforce Management.

You oversee and optimize these processes and practices in alignment with organizational objectives and client expectations.You manage the performance, drive engagement and foster development of your teams.


Key responsibilities

  • Develop and oversee the execution of plans for WFM application support teams, ensuring overall effectiveness and efficiency
  • Establish and monitor key performance indicators (KPIs), ensuring alignment with organizational goals
  • Collaborate with senior stakeholders and vendors to resolve critical issues and negotiate service level agreements
  • Ensure compliance with IT and WFM governance frameworks and industry best practices across all support teams
  • Drive innovation in support processes, tools, and methodologies to improve service quality and operational efficiency
  • Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship


Core competencies

Giving support, focusing on customers, embracing technology, managing self-development


Leadership competencies

Providing leadership, leading change, building effective teams, managing stakeholders


Functional competencies

  • In-depth knowledge of WFM platforms such as Verint & NICE IEX.

  • Strong knowledge of operating systems, databases and programming languages
  • Strong knowledge of IX operations and infrastructure
  • Experience or solid understanding of WFM platforms such as Verint.

  • Experience with RPA technologies and tools to design, develop and deploy automation solutions.

  • Strong understanding of IT service management frameworks, particularly ITIL principles and practices
  • Ability to communicate effectively with technical and non-technical stakeholders
  • Ability to identify and solve problems, understand and recognize broader impact across the department


Qualifications

  • 5+ years of experience in IT application support - Mandatory
  • 2+ years of managerial experience - Mandatory
  • Bachelor's degree in Computer Science, Information Technology or related field - Desirable
  • ITIL certifications are good to have
  • B2+ oral and written English - Mandatory



If you have questions or comments about this open position write to:

Maria.villacorta@telusdigital.com



Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Required Skill Profession

Operations Specialties Managers



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Platform Management Potential: Insight & Career Growth Guide


  • Real-time Platform Management Jobs Trends in Rajkot, India (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Platform Management in Rajkot, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 60938 jobs in India and 361 jobs in Rajkot. This comprehensive analysis highlights market share and opportunities for professionals in Platform Management roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Platform Management Manager Job?

    Great news! is currently hiring and seeking a Platform Management Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TELUS Digital adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying India laws and regulations
  • What Is the Average Salary Range for Platform Management Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Rajkot. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Platform Management Manager?

    Key qualifications for Platform Management Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Platform Management Manager?

    To improve your chances of getting hired for Platform Management Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Platform Management Manager Job Success
    TELUS Digital interview tips for Platform Management Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the TELUS Digital's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Platform Management Manager interview at TELUS Digital, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TELUS Digital's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Platform Management Manager Positions

    Setting up job alerts for Platform Management Manager is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!