Urgent! Platform Support Engineer L2 Job Opening In Bengaluru – Now Hiring NTT
JOB DESCRIPTION Job Requirements
Job Profile Summary
The role of SIEM/MDR Platform Support Engineer (L2) is an experienced engineer that focuses on handling escalated issues and providing deeper technical expertise than L1 support.
L2 engineers troubleshoot complex problems, integrate data feeds, and collaborate with development and engineering teams to resolve issues.
They also play a role in training users on the SIEM platform.
They also possess technical support and trouble shooting skills along with the ability to apply technical knowledge to improve processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal.
Key Responsibilities:
L2 engineers handle escalated issues from L1 support, requiring a higher level of technical knowledge and problem-solving skills.
They perform detailed investigations into technical issues, often involving analyzing logs, data, and system configurations.
L2 support is involved in integrating data and event feeds with the SIEM platform, including implementing smart connectors and troubleshooting log source integration issues.
They work closely with engineering and development teams to resolve complex issues and suggest process and product improvements.
L2 engineers may also be responsible for training users on the SIEM platform and its features.
They have a deep understanding of the SIEM platform, its functionalities, and its integration with other security tools.
They may also be involved in tasks like designing correlation rules, and helping train machine learning models within the context of SIEM
Knowledge and Attributes:
Understanding of the core functionality of SIEM systems, including log collection, analysis, and reporting.
Associated understanding of areas like network monitoring, log formats etc.
Ability to diagnose and resolve basic technical issues related to the SIEM platform.
Ability to communicate effectively with users, explain technical issues, and provide clear guidance.
Ability to identify problems, analyze their causes, and propose effective solutions.
• Demonstrated ability to troubleshoot the difficult technical issues.
Good understanding of security principles and threats, especially relevant to SIEM applications
• Proficient with analyzing log files and standard debugging concept.
Academic Qualifications and Certifications:
• Bachelor’s degree or equivalent in Information Technology or Computer Science or related field.
• Relevant Security certifications.
Required Experience:
• Medium level experience providing SOC platform technical support upto 8 yrs.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Platform Support Potential: Insight & Career Growth Guide
Real-time Platform Support Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Platform Support in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 62534 jobs in India and 5458 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Platform Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NTT is currently hiring and seeking a Platform Support Engineer L2 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Platform Support Engineer L2 Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Platform Support Engineer L2 Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Platform Support Engineer L2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Platform Support Engineer L2 interview at NTT, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT's products or services and be prepared to discuss how you can contribute to their success.
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