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Platform Support Engineer L2 Job Opening In Bengaluru – Now Hiring NTT


Job description

JOB DESCRIPTION Job Requirements

Job Profile Summary

The role of SIEM/MDR Platform Support Engineer (L2) is an experienced engineer that focuses on handling escalated issues and providing deeper technical expertise than L1 support.

L2 engineers troubleshoot complex problems, integrate data feeds, and collaborate with development and engineering teams to resolve issues.

They also play a role in training users on the SIEM platform.

They also possess technical support and trouble shooting skills along with the ability to apply technical knowledge to improve processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal.

Key Responsibilities:

  • Escalated Ticket Handling:
  • L2 engineers handle escalated issues from L1 support, requiring a higher level of technical knowledge and problem-solving skills.

  • In-depth Troubleshooting:
  • They perform detailed investigations into technical issues, often involving analyzing logs, data, and system configurations.

  • Data Integration and Configuration:
  • L2 support is involved in integrating data and event feeds with the SIEM platform, including implementing smart connectors and troubleshooting log source integration issues.

  • Collaboration with Engineering:
  • They work closely with engineering and development teams to resolve complex issues and suggest process and product improvements.

  • On-the-Job Training:
  • L2 engineers may also be responsible for training users on the SIEM platform and its features.

  • SIEM Platform Expertise:
  • They have a deep understanding of the SIEM platform, its functionalities, and its integration with other security tools.

  • Security Operations Support:
  • They may also be involved in tasks like designing correlation rules, and helping train machine learning models within the context of SIEM

    Knowledge and Attributes:

  • SME on SIEM platforms:
  • Understanding of the core functionality of SIEM systems, including log collection, analysis, and reporting.

    Associated understanding of areas like network monitoring, log formats etc.

  • Technical troubleshooting skills:
  • Ability to diagnose and resolve basic technical issues related to the SIEM platform.

  • Customer communication skills:
  • Ability to communicate effectively with users, explain technical issues, and provide clear guidance.

  • Problem-solving skills:
  • Ability to identify problems, analyze their causes, and propose effective solutions.

    • Demonstrated ability to troubleshoot the difficult technical issues.

  • Knowledge of security concepts:
  • Good understanding of security principles and threats, especially relevant to SIEM applications

    • Proficient with analyzing log files and standard debugging concept.

    Academic Qualifications and Certifications:

    • Bachelor’s degree or equivalent in Information Technology or Computer Science or related field.

    • Relevant Security certifications.

    Required Experience:

    • Medium level experience providing SOC platform technical support upto 8 yrs.



    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Platform Support Potential: Insight & Career Growth Guide


    Real-time Platform Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Platform Support in Bengaluru, India, highlighting market share and opportunities for professionals in Platform Support roles.

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    Are You Looking for Platform Support Engineer L2 Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for Platform Support Engineer L2 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Platform Support Engineer L2?

    Key qualifications for Platform Support Engineer L2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Platform Support Engineer L2?

    To improve your chances of getting hired for Platform Support Engineer L2, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Platform Support Engineer L2 Job Success

    NTT interview tips for Platform Support Engineer L2

    Here are some tips to help you prepare for and ace your Platform Support Engineer L2 job interview:

    Before the Interview:

    Research: Learn about the NTT's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Platform Support Engineer L2 interview at NTT, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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