Post Sales Executive

Job description

About Hero Vired:

Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group?

Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow.

At Hero Vired, we believe everyone is made of big things.

With the experience, knowledge, and expertise of the Hero Group, Hero Vired is on a mission to change the way we learn.

Hero Vired aims to give learners the knowledge, skills, and expertise through deeply engaged and holistic experiences, closely mapped with industry to empower them to transform their aspirations into reality.

The focus will be on disrupting and reimagining university education & skilling for working professionals by offering high-impact online certification and degree programs.

The illustrious and renowned US$5 billion diversified Hero Group is a conglomerate of Indian companies with primary interests and operations in automotive manufacturing, financing, renewable energy, electronics manufacturing, and education.

The Hero Group (BML Munjal family) companies include Hero MotoCorp, Hero FinCorp, Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and the BML Munjal University.

For detailed information, visit Hero Vired

Role : Post Sales Executive (Online Degrees)

Job Type: Full Time (Work From Office)

Location: Delhi (Sultanpur)

Experience: 0 to 4 years

Department: Post Sales / Student Success

Role Overview:

We are seeking a dedicated and student-focused Post Sales Executive to join our Student Success team.

This role begins after a student has enrolled in an online degree program and focuses on ensuring a seamless onboarding experience, facilitating smooth communication between students and university partners, and driving student satisfaction and referrals.

You will be the primary point of contact for enrolled students during their critical initial phase, helping them navigate documentation, resolve queries, and become successful advocates for our programs.

Key Responsibilities:

Student Onboarding & Support

The Post Sales Executive ensures that newly enrolled students have a smooth transition into their chosen online degree program.

This involves conducting orientation sessions, explaining program structures and expectations, and providing step-by-step guidance through the initial setup process including learning management system (LMS) access, course registration, and understanding academic calendars.

You will proactively reach out to students to address any concerns and ensure they feel supported and confident as they begin their educational journey.

Documentation Management

Managing student documentation is a critical aspect of this role.

You will assist students in completing and submitting all required documents such as educational certificates, identity proofs, fee payment receipts, and any other university-specific requirements.

This includes verifying document completeness and accuracy, following up on pending submissions, coordinating with students to resolve any documentation issues, and maintaining organized records in our CRM system to ensure compliance and smooth processing.

University Liaison

Acting as the bridge between students and university partners, you will coordinate with university administrative teams to resolve student queries related to admissions, course schedules, examination procedures, and other academic matters.

You will escalate and track issues to ensure timely resolution, communicate university updates and important announcements to students, and maintain regular communication with university coordinators to ensure alignment and service excellence.

Referral Program Management

Driving student referrals is an important growth lever for our business.

You will actively promote our referral program to satisfied students, educate them about referral benefits and incentives, track and manage referral leads generated by your student cohort, and maintain relationships with students who become brand ambassadors.

Your goal is to create a positive experience that naturally encourages students to recommend our platform to their peers and professional networks.

Relationship Building & Retention

Building strong, trust-based relationships with students is at the heart of this role.

You will conduct regular check-ins with students during their first semester to ensure they are settling in well, proactively identify and address any challenges or concerns that might impact their success, gather feedback on their experience to drive continuous improvement, and serve as a trusted advisor who genuinely cares about their educational outcomes.

Qualifications and Skills:

Experience & Education

• Candidates should have 0-4 years of experience in customer success, student support, client servicing, or a similar post-sales role.
  
  
• Experience in the EdTech sector or online education industry is highly preferred but not mandatory.
  
  
• A Bachelor's degree is required, and freshers with excellent communication skills and a passion for education are encouraged to apply.
  
  An MBA in Marketing or related field is a plus.
  
  

Core Competencies:

Communication Excellence: You must possess outstanding verbal and written communication skills with the ability to explain processes clearly and empathetically.

The ability to handle difficult conversations with patience and professionalism is essential.

Customer Service Orientation: A genuine passion for helping students succeed, with strong problem-solving abilities and a service-first mindset.

You should be able to anticipate student needs and proactively address concerns.

Organizational Skills: Strong attention to detail with the ability to manage multiple student cases simultaneously.

You must be comfortable tracking documentation, following up on pending items, and maintaining accurate records.

Relationship Management: Natural ability to build rapport and trust with students from diverse backgrounds.

You should be empathetic, approachable, and skilled at maintaining long-term relationships.

Tech-Savvy: Comfortable using CRM systems, student information systems, and communication tools.

Ability to quickly learn new software platforms and guide students through digital processes.

Team Collaboration: Ability to work effectively with cross-functional teams including sales, operations, and university partners to ensure seamless student experience.

Required Skill Profession

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