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Urgent! Prerelease Supportability Engineer - Fusion Job Opening In Bengaluru – Now Hiring Autodesk
Position Overview
Autodesk is seeking a dedicated and proactive Pre-Release Supportability Engineer to join our Customer Technical Success team.
The successful candidate will play a crucial role in ensuring the supportability of pre-release products by closely partnering with Product Engineering, Product Management, and Insights teams.
This position requires a strong technical background, excellent communication skills, and the ability to collaborate effectively across multiple teams to enhance customer satisfaction and product quality.
Responsibilities
Act as the primary liaison between Customer Technical Success and Product Engineering, Product Management, and Insights teams to ensure pre-release products are supportable and meet customer needs.
Collaborate with Product Engineering to identify potential technical issues in pre-release products and develop strategies to mitigate them.
Work closely with Product Management to understand product roadmaps, feature sets, and customer expectations, providing feedback on supportability aspects.
Utilize Insights team data to analyze customer feedback and support trends, contributing to the continuous improvement of pre-release product supportability.
Develop and maintain comprehensive documentation for pre-release products, including troubleshooting guides, FAQs, and best practices.
Partner with Enablement to develop learning content related to pre-release product features, potential issues, and resolution techniques.
Monitor and report on the performance and supportability of pre-release products, providing actionable insights to relevant teams.
Participate in pre-release testing and validation processes to ensure product readiness for customer use.
Contribute to the development and implementation of supportability metrics and KPIs to measure the effectiveness of pre-release support efforts.
Foster a culture of collaboration and continuous improvement across all teams involved in pre-release product development and support.
Minimum Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
Minimum of 3-5 years of experience in technical support, product management, or a related role within the technology industry.
Strong technical background with the ability to understand complex product features and functionality.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
Proven ability to analyze data and provide actionable insights to improve product supportability.
Experience with development lifecycles, agile principles, pre-release product testing and validation processes.
Familiarity with supportability metrics and KPIs.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Passion for customer success and commitment to delivering high-quality products and support.
Preferred Qualifications
Experience working in a SaaS environment or with cloud-based products.
Knowledge of Autodesk products and solutions.
Certification in Project Management or a related field.
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
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Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
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Unlock Your Prerelease Supportability Potential: Insight & Career Growth Guide
Real-time Prerelease Supportability Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Prerelease Supportability in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4 jobs in India and 3 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Prerelease Supportability roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Autodesk is currently hiring and seeking a Prerelease Supportability Engineer Fusion to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Prerelease Supportability Engineer Fusion Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Autodesk adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Prerelease Supportability Engineer Fusion Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Prerelease Supportability Engineer Fusion typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Prerelease Supportability Engineer Fusion interview at Autodesk, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Autodesk's products or services and be prepared to discuss how you can contribute to their success.
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